Leaders can often avoid difficult conversations by convincing ourselves that the other person cannot handle it or will be uncomfortable. However, our personal fears may be preventing us from realizing opportunities to discuss what matters most to the other person.
Most people struggle when faced with conflict. Things become even more complicated when we are in the wrong. Recent research suggests that the delivery of an effective apology helps preserve and grow our relationships. This article discusses why apologies are so important and how we can better deliver them to the people we have offended.
We are constantly looking for ways to maximize our success. Recent research suggests our level of interest may have a substantial impact, both in terms of our level of performance as well as its sustainability.
People often lament the prevalence of disrespectful behavior in our society. Although we may feel the problem is too big for individuals to tackle, recent research suggests two little words can have a tremendous positive impact on the people and communities around us.