There's really no info given to really determine what the issue could be. If you connect it to you PC, does your PC detect the device? If so, install Desktop Manager on your PC and see if Desktop Manager detects the device.
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]