At the project kick-off meeting, an AssetWorks trainer conducts a one-day orientation session and reviews solution setup workflows. Because this session reviews key setup procedures, AssetWorks generally recommends that key system stakeholders attend Orientation Training. This training session is generally comprised of a core group of fewer than eight people representing key departments that will leverage the AssetWorks solution.
Key User Training
Key user training is intended for another core group of stakeholders who will comprise the implementation team. The objective of this training is to educate users in various aspects of system configuration so that they are proficient in determining system configuration settings and performing system set-up processes.
Technical training is intended for database administrators and technical support personnel. It is typically an informal session provided at the time of software installation.
This key user training session focuses on the use of the solution after set-up decisions are codified.
End User/Operator Training
AssetWorks’ on-site end-user training courses are adapted to meet the unique requirements of various roles within each customer organization. For each role, training on specific functions is determined by the output of the workflow analysis. Training is intended to introduce users to core functionality, query tools, and reporting capabilities. AssetWorks recommends a “train-the-trainer” approach, whereby AssetWorks assists with courseware assembly and initial training, and customer personnel (typically key stakeholders in the organization) conduct subsequent training sessions. This approach ensures that customers can be more self-sufficient from a training and support standpoint.
Follow-up training typically occurs one to three months after the solution “go live” date. Questions are bound to arise after the initial implementation, especially procedural and reporting concerns, so this training is specifically designed to address these concerns. This training is optional and is entirely dependent on customer need.