So you haven't even gotten your watch back yet or even given the service center a chance? It's unfortunate that your watch broke but we're talking about a mechanical watch, these things happen unfortunately. They have sold thousands of p.9000 movements and I'm sure the issues have been very limited. As fas as the service centre goes, you only hear the bad situations while the thousands of good experiences no one ever talks about because it's expected. It sounds like you bought a watch and it to the boutique and were given good customer service, and now you're not even giving the brand a chance to make it right. That's not fair, I would suggest waiting it out. Or maybe get a 000 instead of getting a Panerai that is made to compete with brands like Rolex.