The need to meet and exceed customer expectations in a cost competitive environment makes the correct usage of
the 7 QC (Quality Control) Tools imperative today for a unified and systematic approach to team problem solving.
The tools help to develop and sustain a strong customer focus and improve all processes by identifying rejects,
determining causes, suggesting improvements, and establishing traceability of each process. The 7 QC tools are
fundamental for Continuous Improvement.
This course will show the participants the basics of teamwork and problem solving and how the 7 QC Tools are
used in problem solving.
Duration: 2 Days
All personnel / team members directly involved in continuous improvement / quality improvement initiatives from
both the manufacturing and service (including banking and finance, logistics, healthcare, government and public
At the end of this training, participants should be able to:
- Understand the fundamental principles of problem-solving
- Understand how to apply the 7 QC tools in the workplace
- Comment critically on corrective actions raised as a result of applying the tools
- Take ownership of applying 7 QC Tools as a corrective and preventive measure to avoid mistakes and improve
product / service quality
- Interpret and measure the effectiveness of implemented solutions
Procedures For Problem Solving Using The 7 QC Tools
- Making use of data to increase productivity
- Applying the 7 QC Tools towards problem-solving
The Pareto Diagram
- How to construct Pareto Diagrams
- How to classify the defects and display using a Pareto Diagram
- How to identify the problems in their order of severity
- How to get a hand on the real problem from among many
The Fishbone Diagram (Cause & Effect Diagram)
- How to construct Fishbone Diagram
- How to generate all the probable causes for every defect
- How to apply the Brainstorming Technique during problem solving meetings
- How to search out and organize all possible factors
Process Flow Chart
- How to construct a Process Flow Chart
- Considerations for constructing process flow charts
- How to interpret process flow charts
- What is the best method to take down data simply?
- How to prevent inspection slip-throughs
- How to construct simple Checksheets for convenient usage in the workplace
- How to know and predict occurrence of defects
- How to construct a Histogram
- How to interpret various shapes of a distribution diagram
- Is there a way to find out a correlation between the cause and effect of a problem?
- How to construct a Scatter Diagram
- How to interpret the Scatter Diagrams
- Why do defects occur?
- Is it due to dispersion?
- How to plot these dispersions over a period of time to determine the probable cause of dispersion
- How to interpret whether a process is stable or not
Contact us today for a non-obligatory discussion on our Effective 7 QC Tools for
Continous Improvement training and customisation of the training programme for your organisation:
Tel: (65) 68484109
When making an enquiry by phone, please leave your name, company name, contact number and email address for us
to respond to you. Your email address will be required in the event that you are unavailable when we attempt to
contact you by phone. We respect your privacy and all information will be kept strictly confidential. We will not
share or trade your contact information with any third parties.