Phones are generally considered to be defective and covered under the manufacturer's warranty or limited warranty (for refurbished devices) if the phone has stopped properly functioning due to no fault of the user. For example, a software malfunction would typically be considered a defect of the phone.
Phone damage not considered defective includes:
Important: Customers who do not disclose phone damage and submit their phone under the phone replacement program are subject to a nonrefundable Out of Warranty Fee up to $300 (dependent on phone model).
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