02-18-2013 12:22 AM
To reload the OS on a BlackBerry Z10, you'll want to use the method described here:
KB33480 - BlackBerry 10 smartphone does not boot and displays a Phone with USB icon after an interru...
I hope that helps answer your question!
(Note: If you can't get it to work, make sure the BlackBerry Link software is fully shut down by pressing Ctrl+Alt+Del on your computer, then go to the Task Manager, and under the Processes tab, shut down all BlackBerry related processes).
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