End user is trying to enroll a mobile device and he gets the error message "GCM Authentication Failed"
One of the possible reasons might be that the end user would have changed the google account password after adding the account in the device. So the authentication would have failed during enrollment.
End user has to verify, if the given user name and password for the google account is correct. In case the end user is unaware of the process, you can instruct the end user to navigate to the following location and provide his account information. Settings > Account & Sync > Add Account and then retry the enrollment process. You can also recommend him to try logging into his google account and validate his credentials before using it again in the device.
Applies to: Account Authentication Failed, Device Enrollment
Keywords: Google Account failed, Enrollment failure, Android Agent installation
|Unable to resolve this issue?|
If you feel this KB article is incomplete or does not contain the information required to help you resolve your issue, upload the required logs, fill up and submit the form given below. Include details of the issue along with your correct e-mail ID and phone number. Our support team will contact you shortly and give you priority assistance and a resolution for the issue you are facing.
|Other KB articles||24/5 Support|
Support will be available 24hrs a day and five days a week (Monday through Friday), excluding USA & India public holidays.
Tel : +1-888-720-9500
Speak to us