| ||Reviews Written By This User|| |
List of All Reviews Written By Ray Brown from Arlington VA:
Constant Problems, Unresponsive technical support
Written by Ray Brown from Arlington VA (Wednesday, August 02, 2006)
Writer is with: http://www.easitennis.com
||Listing Reviewed: StoreFront
Strengths: Looks nice
Weaknesses: System breaks requiring detailed knowledge to construct work arounds
Details: 1. After Initial Installation my system was automatically closed by Store Front three times due to their error. These were about two weeks apart. I kept getting mysterious messages saying my trial (I bought the system for $595) was about to expire, and then my legitimate system would be shut down.
2. The system is inflexible and hard for customers to use because of its misleading menu items that cannot be changed.
3. I could not update my products because of a software bug. I wrote support and they sent me this message "Hello Ray,
Sometimes the “apply to site” does not run correctly to enforce changes in the SSL. The file that is run is called reloadxml.aspx. This file also exists in the SSL and can be run manually to enforce the changes. EX: http://SSL path here/reloadxml.aspx. If there are any further questions, please let us know.
StoreFront® Technical Services
LaGarde® - Makers of StoreFront E-Business Solutions
1-913-489-0898 (Regular Support)
1-866-977-3669 (Priority Support)"
I found this support to be worthless. When I complained, they ignored me, choosing not to answer at all.
I finally had to remove their system and ask for my money back. They continue to ignor me even though I have had infinite patience with their constant problems.
Review Based On: 2 Month(s) of usage