Systematic mobile solution to locate, update and resubmit number portability requests that have fallen out of the automated porting process due to data errors
As numbers port between you and your trading partners, inevitably there will be some that fail to flow through the automated porting process. Fortunately, our Fallout Manager Solution provides a systematic means to locate, update and resubmit port requests that have fallen out of the porting process because of errors in the data submitted. This service bureau solution provides a convenient, efficient and automatic method to capture, route, track and resolve fallout.
Reduce Fallout CostsOur Fallout Manager Solution provides management, detection, filtering and routing of message content errors, trading partner delays, timer violations and validation errors. Fallout Manager helps:
- Achieve faster fallout resolution times
- Reduce your fallout management costs by shortening the time it takes to resolve a port that “falls out” and by routing cases to specialized agents
- Increase productivity and reduce training costs by allowing representatives to specialize in more common fallout scenarios
- Reduce your customer acquisition costs
- Minimize capital investments and operational expenses while gaining powerful reporting and analysis tools
- Decrease impact of delays on customer
- Avoid system development, hosting and operational personnel costs
The Ultimate in AutomationFallout Manager automatically sorts, prioritizes, distributes and tracks individual instances of fallout. Additionally this solution:
- Offers automatic error correction for certain fallout conditions, including specific error codes that can be provisioned for designated trading partners, thus eliminating some human intervention.
- Monitors a number of different fallout categories and lets you know of validation errors, ICC and SOA timer expirations, system errors and NPAC error messages.
- Enables you to work in conjunction with your trading partners. For example, the system will let you know if your trading partner requires some sort of resolution on a port request or if a port-in and port-out transaction delay has occurred.
Fallout Manger is accessed via CrossroadsSM, our secure web gateway that provides reports on marketing trends and operational performance, and includes our Analyzer tool that allows reporting on data elements. To take advantage of our Fallout Manager Solution, you must be a Syniverse number portability customer and have web-enabled PCs.