The Effect of ERP system workarounds on organizational control: an interpretivist case study
Nandhakumar, Joe and Ignatiadis, Ioannis. (2009) The Effect of ERP system workarounds on organizational control: an interpretivist case study. Scandinavian Journal of Information Systems, Vol.21 (No.3). pp. 59-90. ISSN 0905-0167Full text not available from this repository.
Official URL: http://aisel.aisnet.org/sjis/vol21/iss2/3
Organizations installing an Enterprise Resource Planning (ERP) system often seek to gain better control over their data and operations. Nevertheless, studies indicate that this aim often fails to materialize. Although the literature has looked into the factors that may lead to a successful (or conversely unsuccessful) ERP implementation, it has largely overlooked the actual use of the system after its initial implementation. While implemen- tation outcomes and actual patterns of system use are closely interrelated, close exami- nation of system use in-situ can reveal ways in which users can use the system to cause a decrease in organizational control. This is particularly the case when users create worka- rounds or try to bypass controls embedded within the system. This paper examines such workarounds and their impact on organizational control, using an interpretive case study and through the conceptual lenses of human and machine agencies.
|Item Type:||Journal Article|
|Subjects:||H Social Sciences > HB Economic Theory|
|Divisions:||Faculty of Social Sciences > Warwick Business School > Innovation, Knowledge & Organisational Networks Research Unit
Faculty of Social Sciences > Warwick Business School > Information Systems & Management
Faculty of Social Sciences > Warwick Business School
|Journal or Publication Title:||Scandinavian Journal of Information Systems|
|Publisher:||I R I S Association|
|Number of Pages:||32|
|Page Range:||pp. 59-90|
|Access rights to Published version:||Restricted or Subscription Access|
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