The text informs that good internal and external relations will enhance security and loss prevention effectiveness. Part of internal relations is the ability to get along with others on the job. Human relations make up a major part of the work environment.
To increase cooperation, to repair internal relations, and to create a peaceful work environment, a security professional having confrontations with employees would benefit by applying the following suggestions:
• Listen carefully
• Think before speaking
• Maintain a sense of humor
• Avoid people with negative attitudes
• Maintain a positive attitude as it has an impact on other activities, such as promotions or advancement
• Maintain a positive attitude when learning from mistakes
• Be mindful of nonverbal communication from body language, facial expressions, gestures, and verbal tone that may send negative connotations.
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