Urgent problem here. User1 is enabled and has archived items. User2 has delegation access to the mailbox (aka an admin for an exec). User2 can search and see all the items from IE, so we know the perms are good. The problem comes in when we try to use outlook. We�ve installed the forms locally (just to be sure), as well as installed the msi. The mailbox of user2 is unenabled.
From the unenabled mailbox, we can�t see the msi controls. The delegated user2 can see the shortcuts of user1, can see the icons associated with it, and can open the shortcut�but it can�t open the original window�it just hangs.
So the question is, why can�t we see the controls (and I checked in the add-in mgmr and even tho it�s installed, it�s not listed), and why does outlook hang on the banner click?