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IDC Workbook: Assessing Stakeholder Engagement for Effectiveness and Efficiency
Organisations frequently turn to business process automation to reduce cycle time and error rates. However, many processes still result in a significant number of exception situations that require manual handling by line-of-business workers. In addition, exception resolution may require workers to reach back to customers or other stakeholders, essentially restarting the process from the beginning, resulting in frustration and inefficiency on all sides.
This resource explains that the solution is a tightly integrated system that extends between where the stakeholder request originates and where the decision-making systems begin. Find out the importance of a system that is able to accurately extract critical data from documents submitted via multiple channels with minimal or no stakeholder intervention.