Important: Apple made the user library folder hidden by default with the release of Mac OS X 10.7. To access files in the hidden library folder to perform Adobe-related troubleshooting, use the methods in How to access hidden user library files.
Make sure that your fonts are located in only one font folder:
- /Users/[user name]/Library/Fonts
If your fonts are not duplicated, continue on to the rest of the Step. If they are duplicated, remove them from one location.
Create two folders on the desktop, called fonttest and goodfonts.
There are three locations that can contain fonts to test. Perform this testing for all of the following folders that contain fonts:
* /Users/[user name]/Library/Fonts
* /[network drive]/Library/Fonts
To test for a damaged font, keep half your fonts in the Library/Fonts folder. Move half to the fonttest folder, and test the condition that caused the problem.
- If the problem recurs, the damaged font is still in the Font folder, and the font is not in the fonttest folder. Move the fonts from the fonttest folder to the goodfonts folder.
- If the problem does not recur, the damaged font is in the fonttest folder. Move the fonts from the official fonts folder into the goodfont folder. Move half the fonts back into the official font folder for the next round of testing.
- Continue to test half the remaining fonts, and continue to move the fonts without the problem into the goodfonts folder.
- When you've determined the one font that is causing the problem, remove it from the official fonts folder. Move all the fonts from the goodfonts folder back into the appropriate official fonts folder that you are testing. Perform these tests for each official fonts folder that contain fonts.
Important: If the same problem occurs after you remove a font, there are one or more fonts that have the same or a similar problem. Continue to perform these steps until all damaged fonts are removed.