Emma Olsson; Ida Persson , pp. 31. MAM/Sektionen för Management, 2009.
Our study aimed at gaining insight of co-workers experiences of different factors that affects the verbal communication and leads to dialogue and misunderstanding between co-workers and their managers. The empirical material was gained from semi-structured interviews with co-workers at various departments within the same organization. We used a hermeneutic interpretive approach and our data was analyzed concerning different factors affecting communication.
The result has been interpreted using the theories of deliberative conversations and dialogue competence. We have also used Illeris theory of learning. The result shows a number of factors that affects communication between co-workers and managers. These are: mental and physical distance, workload and stress, ability to listen, ability to understand other people’s experiences, ability to adapt to a situation and ability to verbally express themselves clearly.