There is a problem when a company says "we are the greatest, most customer-focused company" and then does something that even a small % of users feel is strongly anti customer.
Removing a core feature (a defining feature, in fact), of Atlassian's Confluence breaks the implicit customer contract: "We have a feature. Learn to use it. Embed it into your lives, and we, as a software company will take care of you as you invest your time and $ in our product."
This whole issue is completely of Atlassian's making, as they made the choice to yank the feature. They had lots of choices (they could have kept the feature, degraded the feature, deprecated the feature, etc etc) but instead they yanked it and promised there would be no pain.
So we feel pain, and it is a double bad on Atlassian (first the yank, and then the pain, neither of which is expected by a customer).
Then it is a triple bad when Atlassian tries to explain it away "We couldn't handle the round trip problems" (not my problem! so degrade the feature and make round trip go away!) "Everyone loves it" (not relevant.) "We will fix any bug in the RTE" (not relevant, and worse because it has not been true so far.) "The product is moving faster now" (not relevant, not our problem, not necessarily good given the # of regressions I have observed).
Bottom line: We, customers/users, experience pain.
Instead of helping mitigate the pain, or even acknowledging the pain, Atlassian blames us for feeling pain.