Modalities of Communication
Multi-user virtual environments typically feature voice and text communication. This chapter analyzes both, beginning with a discussion of how people establish common ground, for example when they work on objects which they describe in words because they may not have the same view of them. It describes in detail how people using different languages communicate and relate to each other in a text-based virtual world. It discusses the introduction of voice capability into Second Life, which previously allowed only text-based communication. Finally, it discusses how various communication modalities are used in multi-user virtual environments, and how this relates to wider shifts towards internet-based communication and modalities such as videoconferencing.
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