"...claiming that she was given just three minutes in which to sign the paperwork related to the operation"
I'm sorry, call me callous, but I feel no sympathy. If you feel rushed or pushed into something, especially something as important as surgery (cosmetic or not), it's time to walk away. Someone who doesn't even bother to read what they are signing, especially when it's something as important as surgically altering your face, doesn't deserve sympathy when it doesn't work out right. We have become a society that always insists on blaming someone else. It doesn't matter who or why, we simply *NEED* someone else to blame, because nothing can ever be our fault. She went into surgery knowing the risks (if she didn't know, she should have known). Too often people know and accept the risks of whatever their chosen actions are, and then complain when those risks materialize. When you agree to let someone cut open your face, you just might want to *READ* what you're agreeing to. If you don't, you have only yourself to blame.
As to this case, I agree with the review site. I'm sick of companies using trademarks as a way to silence people, whether it's an attempt to silence critics or whether it's an attempt to prevent people from selling your product by not allowing them to advertise what it is they're selling.