On-screen display message generator for ThinkPad stops working when booting into Operating System. This is due to a missing hotkey module (HKVOLKEY.DLL)
All ThinkPad systems may be affected by this symptom.
Option1: Launch System Update to search updates. Select Hotkey Features patch (build001) which is shown in Critical tab. Follow the instruction on the screen to install the patch.
Option2: Download Hotkey Features patch (build001) from the link below. Install the patch manually and restart the computer.
If you are using a Chinese system, please refer to the following support links: