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Getting ITIL Done with IT Process Automation
Aligning IT with business, ensuring compliance and improving operational efficiency are all driving demand for a process-centric approach to IT management. To meet these objectives, CIOs are looking to best practice frameworks like ITIL. ITIL processes such as incident, problem, change and release management span multiple systems. ITIL can identify, define and communicate best practices but does not provide a method for integrating systems and automating cross-silo processes, which hinders a process approach.
Learn how run book automation software allows organizations to visualize, document and automate the end to end ITIL process by orchestrating and integrating existing infrastructure tools so you can drive real business value from your ITIL best practices.
- Opalis Software, Inc.
- 03 Apr 2007
- 01 Apr 2007
- 7 Page(s)
- White Paper