“Markets are conversations”, says The Cluetrain Manifesto and if you take the analogy a little further, you’ll realize that conversations are only meaningful when all the participants have something useful to contribute. In an Open Source ecosystem, where the number of participants are much larger (and sometimes much louder), it’s even more important for vendors to ensure that their contributions to the ongoing conversation are meaningful and valuable.
Content for Conversations
For Open Source vendors and Open Source marketing practitioners, this implies a need for a greater focus on content: how it is analyzed, produced, approved, delivered, licensed, managed, and migrated. Open Source marketing, as a practice, needs to have a holistic understanding of not just the brand and messaging strategy, but also operational, “where the rubber meets the road” aspects like the content model, the metadata strategy, the SEO strategy, the editorial and approval workflows, the Website taxonomy, and so on. In short, marketers need to also be content strategists.
Marketer = Content Strategist?
My good friend Lars Trieloff made me aware through Twitter of a blog post, by Cleve Gibbon that identifies what content strategists do. Among his list of tasks are brand strategy, messaging strategy, tone of voice, style guide development, SEO strategy. Now think about what marketers do, and you’ll realize there’s a very close overlap here: many of these tasks are routinely performed by marketers as part of the marketing function. From this perspective and to at least some extent, the roles of content strategist and marketer are intertwined.
Marketer = Digital Librarian?
Another point to consider is that when doing Open Source marketing, the role of the marketer is to serve more as a “facilitator” of information rather than a “gatekeeper”. To do this effectively, the marketer must have a holistic understanding of the available information (content) and must be able to categorize it effectively (perhaps like a digital librarian) to ensure that the audience (which might comprise users, partners, developers or other vendors) is able to find what they need easily. Again, this involves no small amount of thinking about the content model, content types and content architecture – tasks that are commonly performed by content strategists.
Corporate Websites as Information Hubs
Look also at the tools used by content strategists and by marketers, and you’ll see a distinct overlap. Content strategists focus on content, and the primary content platform for Open Source products is usually their Website. In a similar vein, while marketers do have other tools at hand (advertising, public relations, roadshows), they focus a large part of their attention on the Website, as it’s the primary communication and messaging platform, and the locus of user activity for the Open Source ecosystem. Marketers ensure that the content appearing on the Website conforms to the company’s stated brand identity and messaging; but they also need to verify that it is useful, informative, comprehensible and engaging…all content strategy tasks.
So what does this mean for you, the Open Source vendor or marketing practitioner?
- First, you must realize that the marketing role also encompasses the content strategist role; the two are closely linked, and one cannot be performed without the other. This also means that if your marketing team doesn’t already include the necessary skills to perform content strategy well, it’s time to go out and acquire those skills, to supplement the strength of your overall marketing and communication effort.
- A content strategist must also work closely with what Cleve Gibbons terms a content executioner. Typically, this is a developer or technical expert who knows the ins and outs of the CMS system being used, and can assist with the actual implementation of workflows, content modeling, migration and other technical tasks. Having this person working closely with your Open Source marketing team reduces the risk of the content strategy being incorrectly implemented; at the same time, it ensures that the content architecture and infrastructure supports marketing and communication needs.