I just love talking to customers. I could do it all day long -- if I didn't have a day job.
Sometimes, you have an intense customer discussion that gives you new insights into what it’s all about.
I had just such an experience this morning, which I want to share with you. It was fascinating, at least from my biased perspective.
The key question: how does IT gain control of information in a large, complex organization without waiting for a lengthy, top-down organizational process to complete?
And, at the end of the story, there’s a few nuggets of learning which I wanted to pass along.