Originally Posted by spdrcr5
Currently I am receiving an Error 692 which means the computer basically isn't seeing the BlackBerry.
If your home laptop isn't seeing the BB, that's not realated to the BES/BIS issue.
First thing to check would be to see if when you have your BB tethered, your system actually sees the BB as a modem. If you go into Control Panels and then Modems then pick the modem that was created by tethering process, usually "Standard Modem". Run the Diagnostics and see if the modem that responds is one that identifies itself as the RIM modem.
Until you get that resolved, the BES/BIS issue isn't going to matter.
Out of curosity, does your home laptop have a builtin modem? How does the system distinguish between that one and the one for the BB?
Hope that helps.