Click here to read a 4-page case study of the implementation of MOF 4.0 at Saudi Post. The benefits that were experienced because of the MOF alignment have been listed below:
- Reduced Operating Costs
- Increased Productivity
- Improved Service Reliability
- Aligned Business and IT Processes
- More Value from IT Documentation
- Organized and Structured Operations
While these look like standard benefits which are expected from any best practice alignment initiative, what I am usually interested in the numbers which demonstrate improvement. How do you define Service Reliability in terms of numbers and what was the percentage increase in those numbers because of an ITIL initiative? Some numbers around improvements is always a good way to substantiate improvement and also determine what needs and improvement!!!