Article ID: 2409268 - View products that this article applies to.
When you click Send/Receive in Microsoft Outlook for Mac 2011, you receive the following error message:
Outlook cannot find server. Verify the server information is entered correctly in the Account Settings, and that your DNS settings in the Network pane of System Preferences are correct.
Could not retrieve mail.
Account name: <The Account Name>
Error code: - 3176
You do not have an Internet connection, or your Internet connection is configured incorrectly. This issue may also occur if the outgoing server port number is incorrect.
Step 1: Check your Internet connectionNote If you can open this article on your computer, go to step 2.
Start a web browser, such as Safari, and visit a website such as http://www.msn.com
(http://www.bing.com/). If the website opens, try to send or receive email messages. If the website does not open, contact your Internet service provider.
Make sure that you have a connection to the Internet. To do this, follow these steps:
If you can open other web sites, then the account settings or network preferences are not set correctly. To check your account settings, go to step four. If the settings are correct, you may have to contact your Internet service provider.
Step 2: Restart the Mac to reset all connectionsTo restart the Mac, click the Apple menu, and then click Restart.
If the issue continues to occur, go to the next step.
Step 3: Check the SMTP server addressTo check the SMTP server address, follow these steps:
Step 4: Adjust the account settingsTo adjust the account settings, follow these steps:
Article ID: 2409268 - Last Review: September 12, 2013 - Revision: 6.0