That conversation might resolve things --- with a satisfied customer at the end. However, why does it have to come to that? Why can the dealer just be more forthcoming and quote $20 for part (not including coolant replacement) and 1.5 hrs for labor (say ~ $150). Why do they have to play the game?
Originally Posted by bbbuzzy
^^^ If you spent $680 for the changing of an oil filter gasket alone and you have the receipt, I'm pretty sure a stern conversation with the owner of the dealership in which you mention you will be sending a copy to BMWNA might get you a refund. That's ridiculous.