A development tool allowing you to create an interactive virtual service agent that can be programmed to automatically respond to questions by querying a questions and answers database. The conversational nature can make interacting with the agent informative, interesting and entertaining. The system is designed to answer frequently asked questions, eliminating the need to call customer service.
Key features include: Quickly create a knowledge base of facts from existing documents and web pages; Link questions directly to facts or answer using in-built natural language capabilities; Create sound files (MP3 or WAV) from your knowledge base allowing your character to speak; Web page customization requiring no programming knowledge; Server maintenance suite allowing you to modify and maintain your character; Record and review all questions asked and answers given.
Virtual assistants are available around the clock, even on holidays. They can be used for a wide variety of purposes, including service, support, education, training and entertainment.