Memory is a strange thing. Just using the verb “smash” in a question about a car crash instead of “bump” or “hit” causes witnesses to remember higher speeds and more serious damage. Known as the misinformation effect, it is a serious problem for police trying to gather accurate accounts of a potential crime. There’s a way around it, however: get a robot to ask the questions. […]
Two groups - one with a human and one a robot interviewer - were asked identical questions that introduced false information about the crime, mentioning objects that were not in the scene, then asking about them later. When posed by humans, the questions caused the witnesses’ recall accuracy to drop by 40 per cent - compared with those that did not receive misinformation - as they remembered objects that were never there. But misinformation presented by the NAO robot didn’t have an effect.