CRC take money if something is out of stock, I tried to order a pair of shimano boots, they were out of stock due soon, I placed order thinking that I'd be charged when they were shipped, 3 days later no update nothing, so I cancelled order they promised immediate refund by paypal, pay pal still holding onto my money, So haven't credited my bank account.
It'd have been better if CRC handn't charged me straight away, but its the banks paypal that are slowing down getting my money back
I also went into Merlin cycles today to get something showing as in stock on their website. It turns out they didn't have it, but they might be able to get it. Tis a shame that their system wasn't upto date. The owners shiny Aston Martin sitting outside with 007 personalised plate, seems IT systems isn't where they spend the money either. But they did recommend somewhere else locally that would stock the item.
All companies have problems its not the fact something goes wrong its the way they handle it when it does that matters...