During the 90s, there was a lot of discussion on how IT should be (re-)organized to handle IP telephony.
With the emergence of software-centric unified communications, tightly integrated not only with email, calendaring and directories, but also with desktop applications and over time with business processes, it will be very interesting to watch how CIOs organize around this inevitability.
In fact, organizations designed for the 90’s could be an encumbrance to accelerated acceptance of UC and communications-enabled applications.
IT convergence changes not only how work is done, but how work is organized.
So where do you see going organizationally in 2008?