This book features the most current information on quality issues, tools, and strategies. With momentum building across the U.S. healthcare system to improve patient health outcomes, this book presents a timely guide to quality improvement techniques. This edition includes new and expanded coverage of: # Standards in healthcare quality # Tools, models, and strategies for quality improvement # Development of a quality measurement approach that includes data collection planning, data analysis, and statistical process control methods # Leadership and strategic planning for quality, including its institutionalization and sustainability # The techniques for creating an organizational culture that fosters quality A new chapter on the quality environment, a new case study takes the reader on an academic medical center's quality journey. The editors have assembled a nationally prominent group of contributors to provide the best available thinking in quality improvement.
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