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Dying to Comply
In 2010 when Ofcom, the United Kingdom’s regulatory authority for communications industries, released a revised version of their regulations regarding outbound calling, businesses were outraged. Companies feared that the revisions would hinder their success.
In 2011, the Customer Contact Association (CCA) conducted a survey to investigate the impact the 2010 regulatory changes had had. Review this resource to gain insight on how complying with these changes can lead to improved performance and productivity.
Read on to learn what the future holds for the outbound calling industry.