In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 ("ADA"), the City of Colorado Springs (City) will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.
The City does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the ADA.
The City will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in City’s programs, services, and activities, including qualified sign language interpreters and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments.
Anyone requiring an auxiliary aid or service for effective communication to participate in a program, service, or activity should make the request as soon as possible but no later than 48 hours before the scheduled event.
Modifications to Programs and Services:
The City will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities. For example, individuals with service animals are welcomed in City offices, even where pets are generally prohibited.
The ADA does not require the City to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden.
Concerns that a program, service, or activity of the City of Colorado Springs is not accessible to persons with disabilities should be directed to:
Customer Reporting application
Enter your email address and then select ADA - Citizen Information
Via regular mail to:
ADA Title II Coordinator
City of Colorado Springs
30 South Nevada Avenue, Suite 603
Colorado Springs, CO 80903
Via telephone to:
ADA Title II Coordinator - 719-385-5657
Via Relay Colorado (Deaf and Hearing Impaired Citizens):
Contact the City via Relay Colorado: 1-800-659-3656 (voice) or 1-800-659-2656 (TTY).You may also Dial 711 throughout the United States to reach all Telecommunications Relay Services; there is no service fee, only applicable charges if calling long distance.
The City will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy, such as retrieving items from locations that are open to the public but are not accessible to persons who use wheelchairs.