Your uri's all need to be safely encoded to be cross app/ corss platform ready. A safe path in adobe has different formatting than standard unc conventions, so if you enter \\cgi\\shares\Departments, you need to encode this as //cgi/shares/Departments and then add the file: notation in front. The safe path notation is not the same as a unc which you can use in browsers for example, it is just used to allow acrobat/reader api's a common format.
When using paths like this in acrobat or reader all paths should be provided via script in a safe manner, so you should have file:///cgi/shares/Departments/Operations/Document Control even if the user enters something different.
This worked for me - make sure the new file created has no extension.
- for each folder, temporarily rename the folder
- next to the folder (i.e. in the parent folder of the renamed folder)
create a file that has as its name exactly the original name of the
folder to link to)
- create you link using the Link tool in Acrobat
- once done, delete the auxiliary file and rename the folder to its
Worked for me using Acrobat 9 Pro.