what is the term for narrowing?
Gastrectomy is the term for excision of the
the abbreviation meaning two times a day is?
which is the correct spelling? pharengytis, pharengitis, pharyngytis, or pharyngitis
a trained medical assistant is able to - function as a nurse, interpret lab results, administer IV therapy or assist with minor procedures
assist with minor procedures
a patients photo was made public without her permission. This is called - invasion of privacy, defamation, fraud, or slander
invasion of privacy
patient instruction sheets are used to
the best time to perform a breast exam
communication with patients can be improved by
congestive heart failure
last menstrual period
I & D
incision and drainage
low blood pressure
enlargement of the kidney
beneath the skin
endocrine system disease
smallest blood vessel
inflammation of the nerve
blood in the urine
xray study of the bladder
slow heart beat
membrane covering the lungs
loss of calcium in the bones
situated in front or in the forward part
remote, farther from the point of origin
nearest, closer to the point of origin
situated toward the outer part
situated below or directed downward
straightening motion that increases the angle between adjoining bones
movement toward the midline
situated near the surface
pertaining to the belly
away from the midline, pertaining to a side
pertaining to the back
pertaining to the middle
situated above or directed upward
referring to the sole of the foot
bending motion that decreases the angle between adjoining bones
lying flat on the back
where are the lungs found?
lying flat on the back
where is the liver found?
a physician retires without notifying his patients. The physician could be charged with
the disposal of medical infectious waste is controlled by
a physician describes a procedure, risks and alternative treatment to a patient. this is called a
a medical assistant who performs a procedure ordered by the physician employer is protected under what principle?
a medical assistant can be required to appear in court with this document
narcotic prescriptions are regulated by witch agency?
drug enforcement administration
a medical assistant discusses a patient by name at lunch with others in the building. The M.A. could be charged with
invasion of privacy
a patient agrees to receive a flu shot. this is an example of
a method of mediating disputes between a patient and physician is called
patient rights include this principle
a false statement harmful to another persons character is called
a person under legal age who is self supporting and living apart from parents is called a
this document is required in order to provide medical records
failure to perform professional care is called
state law requires that physicians always report this condition
billing an insurance company for false charges is considered
the patients medical records belong to the
the best method of preventing transmission of disease is
the artery normally used for taking a pulse reading is
an instrument used to examine the ears
social history includes the
which of the following occurs as a urine specimen remains on the counter for a long time?
a holter monitor measures heart
the nerve most apt to be affected during an injection in the buttock is the
an injection into fatty tissue lying immediately under the skin is called
the first and most important rule to remember in an emergency is to
medical assistants are expected to make decisions in medical office emergencies based on their
a surface free of contaminated instruments
gloves masks and gowns are known as
person protective equipment
washing instruments to remove debris
absence of bacteria
bacteria that thrive in oxygen
an organism that produces disease
molds and yeasts are types of
instruments touched by ungloved hands are
destruction of all microorgansisms
how should hinged instuments be when sterilized?
a sterile pack containing scissors, thumb forceps and gauze squares is called a
suture removal pack
the term for removal of contaminated materials from a wound is
scrubbing the surgical site in a circular motion from the center of the edge is
removing fluids or gasses by suction is called
flushing out a wound or cavity with a solution is called
a sterile surface containing sterile items is a
S/s, s/b and b/b describe surgical
instruments used to clamp off blood vessels are called
a sterile covering placed over a wound is called a
instruments such as fiberoptic scopes are soaked in chemicals in a procedure called
pulse located at the elbow
pulse located on the knee
pulse located at the thumb site of the wrist
pulse located at the side of the neck
pulse located in the middle of the groin
the highest reading of blood pressure is called
blood pressure measured while patient is lying, sitting or standing
an instrument used to test reflexes is
an instrument used to open a body orifice for viewing is
an instrument used to examine the eye is
an instrument used to examine the ear is
an instrument used to examine the rectum and colon is
irregular heart rhythm
having no symptoms
material status is considered
the patients own words determine the
family history is considered
the physicians physical examination is considered
physical, chemical and microscopic examinations are
a chemical substance that prevents clotting of blood in a blood specimen
a vacutainer that contains no anticoagulant has a stopper colored
material that presents a risk of possible infection
the first step in preparing a laboratory specimen
the usual site for capillary testing is
urine specimen obtained by the patient simply urinating in a cup is called
patient is instructed to cleanse the urethra with an antiseptic towelette is a
legal method of documenting lab testing process security
chain of custody
a sterile swab would be used for a
the intensity of color in a urine specimen indicates
improper handling of lab specimens can result in
instrument used to prepare urine or microscopic examination is
the standard EKG consist of how many leads?
simple laboratory test with a high degree of accuracy
quality control in the laboratory ensures what kind of results?
stool specimens are tested for
a machine used for testing lung capacity
tuberculosis can be diagnosed from a
patient begins urinating in the toilet and catches the remainder in the cup is a
a physician orders 1500 mcg of vitamin b12. you have 1000 mcg/ml on hand how many milliliters will you give?
a physician orders 10 mg of compazine. you have 5 mg/ml on hand. how many milliletes will you give
a subcutaneous injection is given at an angle of
45 to 90
the most used deep (adult) intramuscular injection site is the
when administering a subcutaneous injection, the amount of the dose should no exceed
when choosing a needle/syringe unit, you should keep in mind the patients
age and size
the gauge of a needle is determined by the diameter of its
a physician orders 0.250 mg of lanoxin. you have 0.125 mg tablets on hand. how many tablets will be given?
what is the preferred site for a tuberculin skin test?
the proper way to express 1/2 cc is
an injection into fatty tissue lying immediately under the skin is called
medication given p.o. is administered
an ampule contains how many doses?
antitussive medications are used to control
all procedures during a medical emergency must be
the first technique to use to control bleeding is
poorly reacting pupils might indicate a severe
a piece of emergency equipmentused to reestablish normal heart rhythm
defibrillator / AED
the first thing a medical assistant should do in an emergency situation is
assess the situation
equipment prepared in advance for emergency use is called a
a basic CPR is to clear the
the lack of a pulse is one way to identify
a straight fracture across the bone shaft is called a
a weak and rapid pulse is a sign of
a severe involuntary contraction of muscles is called a
an overdose of insulin would cause the patient to go into
nitroglycerin is ordered for chest pain. it will be administered
under the tongue
formation of blisters following a burn can be treated with
an emergency tray would include
to establish an airway, the patient would be places
on the back
symptoms of heart attack including pain in the chest
jaw or arm
the procedure used for a choking person is
a broken bone wedged into another bone is called an
a patient who is having a seizure should never be
what are the ABC's of emergency care?
airway, breathing, and circulation
you should first establish a patients responsiveness by asking
are you okay
if the patient is unresponsive the medical assistant must determine if the patient is
the next step would be to activate the
emergency response system by calling 911
check the carotid pulse and if present
continue rescue breathing 10 to 12 breaths per minute
to open the airway, the patient should be places on the
back the head tilted and the chin lifted
PPE supplies for CPR include
disposable gloves and CPR ventilator mask
during CPR, fingers are placed at the point where the
sternum and the ribs join
adult compression ratio
30:2 both one and two man hands with two hands
children compression ratio
30:2 both one and two man hands with one hand
infants compression ratio
15:2 two man hands with 2 fingers
in CPR the depth of a compression should be for adults
1 1/2 to 2 inches
in CPR the depth of a compression should be for children
1 to 1 1/2 inches
in CPR the depth of a compression should be for infants
1/2 to 1 inch
when preparing envelopes, one should use
capital letters in block format
telephone calls should be answered no later than the
a patients fails to keep an appointment. the medical assistant should make a note on the
a backup tape for a computer is used to
copy hard drive information
which name would be filed first in an alphabetic filing system?
CPT codes are used to identify a
ICD-9 codes are used to identify a
patient insurance cards should be reviewed
at each visit
an HMO is an example of what kind of healthcare?
a good tool for reminding staff when certain things need to be done is called a
information may be sent rapidly by using a
the process of arranging a series of printed pages is called
the most important part of preparing correspondence
a daily log should be kept of all
incoming telephone calls
incoming mail should be sorted and
the preferred way to send valuable items by mail
termination of care letters should be sent by
certified mail/ return receipt
system for leaving messages which can be retrieved later is
cancelled appointments should be noted in the
a method of maximizing appointment time is
the appointments schedule can be used as a
a useful telephone service for a physician with 2 office
on a multi-line telephone, the line in use will be indicated by
to best utilize the appointment schedule, set aside time for
an important way to make the patient feel comfortable
missed appointments can be reduced by
calls to confirm appointments
patients should be notified of any
having the patients chart at hand is necessary when
"first come first served" method of appointment scheduling
stating names within another patients hearing could be
breach of confidentiality
the physical equipment of a computer is called
computer hardware with permanent memory
a portable memory storage device is called a
important procedure for protecting hard disk information
the term used for starting the computer
flashing line showing where data can be entered
the most common device for data imput
word processing allows the user to quickly move or delete blocks of
a convenient feature used when proofreading a document
large group of files used for information retrieval is
all medical office should have a security policy to protect
computerized patient accounts simply monthly statements and
computer scheduling allows quick access to
this list can be easily prepared with computer scheduling
a computer field contains a piece of
software program that quickly calculates numbers
rearrangement of information in a database is called
setting margins and tabs for a letter is called
no office should download information from the internet without a
a method of controlling access to confidential patient information
progress notes are usually filed in what order?
the medical record belongs to the
the document stating patient agrees to a procedure
a method which speeds the filing process
the term for removing inactive records from the files
chart notations require the date,
information and initials
material which should never be used to correct medical records
person who can legally sign a release of medical records
patient or guardian
a system of organizing information in a medical record
medical charts are usually filed in which order
each page of the medical record should include
patients name and date
information in the medical record is
private and confidential
records for patients currently receiving treatment are in the
chart notes should be complete
each patient is assigned a number in this system
a patient must sign this document to obtain past records
records release form
which of the following names would be filed first: Pittman, Phillips, Pham, or Phipps
which of the following names would be filed last: Larsen, Lamar, Lai, or Larson
which of the following numbers would be filed first: 073291, 036689, 157623, or 064942
a fund used for small office purchases is called
a term for overpayment on an account is a
monthly fee for bank account is a
what is an encounter form?
preprinted statement listing codes for basic office charges
what is a post?
entering charges and payments to a patients account
what is aging schedule?
list of unpaid accounts by date of service
what is debit?
another term for charge
what are adjustments?
correction to a patients account
what is endorsing?
placing the practice name and account number on the back of the check
what are accounts payable?
total of bills owed by the practice
what are accounts receivable?
total of all patients accounts
who can you never accept a payment from?
a patient who has been turned over to a collection agency
what is a deductible?
portion of bill patient is required to pay each year
what is a write off?
cancellation of an unpaid debt
what is a copayment?
amount patient must pay for each office visit
what is medicare?
federal insurance program for elderly persons or persons with permanent disabilities
what is a crossover?
term for an insurance claim for a medicare and MediCal patient
what is workers compensation?
type of insurance for work related injuries
what is a paper claim?
insurance claims which have greater chance for rejection
what is a modifier?
addition to a procedure code which indicates special circumstances
what is medi-gap?
a policy which supplements medicare coverage
what is tricare/CHAMPUS?
insurance coverage for military dependents
what is CMS-1500?
the universal claim form
an insurance claim with incomplete information will be
what is capitation?
monthly fee a provider is paid for each covered patient
what is explanation of benefits?
insurance company statement of how a claim is settled
what is fraud?
billing services the physician did not perform
a procedure code followed by the modifier -99 indicates
what are electronic claims?
insurance claims which shorten the payment cycle
what is a clean claim?
term for an insurance form that has been filled out correctly
when should a patients addresses and billing information be updated?
insurance claims require a patient to sign what to release information?
an assignment of benefits form allows the insurance company to
pay the provider
What is HIPAA
federal law protecting privacy of health insurance information
what are HCPCS codes
medicare supplement to the CPT procedure codes
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