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Keep Users Happy By Integrating I.T. Operations and I.T. Support
Users expect a positive experience from their interactions with IT. And trends like the consumerization of IT and bring your own device (BYOD) are only perpetuating user demand for quick turnaround of solutions to their IT problems.
But these trends are always adding to the complexity of IT infrastructures, and that means a double-edged sword for IT support teams. A major obstacle to meeting these challenges is the lack of communication IT service support and operations staff. So, how do you fill the gap?
This comprehensive white paper demonstrates how organizations can keep their users happy by integrating IT operations and IT support.