The Value of Training in the Era of Intellectual Capital
A survey of more than 300 senior human resource and senior training and development executives shows that less than half of companies attempt to measure the value of training and even fewer measure ROI in financial terms. Instead, they measure to meet line management’s expectations. Executives find that measuring the value of training to be very complex due to the many variables involved and say that the methods of measurement need to be both more flexible and precise. This report provides information on aligning training with strategy, communicating the value of training, and rethinking the training function.