Does Helpdesk 6 support using HTML with email?
|Article:HOWTO59473|||||Created: 2011-10-07|||||Updated: 2011-10-17|||||Article URL http://www.symantec.com/docs/HOWTO59473|
Does Helpdesk support using HTML (or XML or any other text-based web programming code) with email?
Helpdesk is not designed to be able to use HTML (or XML or any other text-based web programming code) with its email. Its inbox only accepts plain text. Trying to do so can result in various issues, such as:
- The email body becomes unformatted (no bold face, font styles or sizes, etc.).
- The email body appears with HTML tags, making it difficult to read.
- Viewing an incident with web programming results in display issues or errors in the Helpdesk console.
- Sending an email, even if the contents are blank, results in inbox processing issues for that user. (Email sent that in this fashion, even if blank , is still encapsulated by the web code [HTML].)
To use HTML email, upgrade to ServiceDesk 7.x, which provides support for HTML-formatted email.
HTML email to Helpdesk not rendering properly
Body from email not transferred to the incident description
Trying to configure a Helpdesk e-mail inbox results in -ERR errors
Article URL http://www.symantec.com/docs/HOWTO59473