HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) is a national, standardized survey of hospital patients. HCAHPS (pronounced “H-caps”) was created to publicly report the patient’s perspective of hospital care. The survey asks a random sample of recently discharged patients about important aspects of their hospital experience.
The HCAHPS results posted on Hospital Compare allow consumers to make comparisons between hospitals, and to compare individual hospitals to state and national averages/benchmarks.
Sleep can be important to patients’ recovery, and a quiet environment makes getting good sleep easier for some people. Although staff must enter patients’ rooms throughout the day and night to care for patients, there are ways to reduce noise in patients’ rooms. A higher score may indicate that a hospital provides a higher level of care.
The question asked for this measure is: “During this hospital stay…how often was the area around your room quiet at night?” Possible responses are Never, Sometimes, Usually, and Always. The measure reflects the percentage of respondents who answered Always to these questions.
Note: In this measure, a higher number is better.
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Case Study: Transforming Care at the Bedside through Reduction of Noise: Describes St. Francis Hospital’s successful efforts to improve their quiet at night HCAHPS performance through a multi-faceted approach to reducing noise.
Case Study: Increasing Satisfaction by Providing Headphones and Ear Plugs to Patients: Describes Inova Alexandria Hospital’s reported significant improvement on the HCAHPS Quiet at Night scores after implementing a program to provide headphones and ear plugs to patients. http://www.rwjf.org/qualityequality/product.jsp?id=30271