Heather James, Acquia's Manager of Learning Services, has been in and around Drupal since the version 4 days. She says people new to Drupal "have an easier time at this stage coming to Drupal" than they did 6 years ago. Nonetheless, her early experiences learning how to use Drupal are still reflected by the questions people ask learning Drupal today. This, combined with her excitement about Drupal's potential and her background as an educator, motivated her to become a Drupal trainer. She is passionate about education ("When you're teaching, you're building a bridge from what people know to what they don't know.") and says about her job at Acquia, "I feel like I have a patron who helps me do the things I like to do, which is get out there and teach people."