I do see your point, but I don't think you see ours. We answer questions daily from users that don't read the manual. You know what they say when you ASSUME, you make and ASS out of U and ME. That's why we didn't assume you read the manual. If you would have posted the steps you have tried in your original post, it would make things a lot easier for the rest of us.
In the end, the "duh" comment was uncalled for and came across as you giving attitude. How were we to know that you read the manual unless you were to tell us?
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]