Make Engagement Smarter with Intent-driven Experiences
Accurately predict a caller's intent in real-time and take the right next action based on a comprehensive view of the customer’s behavior and journey across channels.
Create More Engaging Conversations
Natural language combines with prediction to engage your customers in conversations that are easy, contextually-aware, and outcome-oriented.
Get natural language with omnichannel DNA. Natural language models are trained and tuned using voice and chat data at scale, resulting in better performance and faster time to benefit. The unified natural language model can be applied across IVR, mobile apps and virtual assistants to deliver a consistent experience for the customer and lower total cost of ownership (TCO) for companies.
Make Phone Calls a Completely Connected Experience
Deliver completely connected experiences that bridge digital pathways to and from the IVR channel while maintaining customer context throughout the journey. Customers can move from Web to IVR, combine voice with rich visual content, be offered a call back, or even move from IVR to chat on a smart phone or second screen.
Achieve Better Performance
Unlike legacy IVRs, where performance improvements have been a game of inches, 7 Speech provides a new runway for companies to improve IVR performance significantly. Increase self-service rates by up to 25%, raise call completion up as high as 90% and reduce IVR call duration by up to 30%.