Is there a particular framework or methodology ideal for maintenance/support project?
It's an internal project. There are new requirements from different department in every 2-3 months. Sometimes the RFQ would arrive at the same time but due to lack of resources, we prioritize and schedule it. Duration is usually around 4 to 6 weeks for every project with 4 members on the team.
There's is no ideal framework for maintenance/support of projects. Since a 4 member team would be working on the task for over a month, it is essential to plan and increase the accuracy of project forecasting. We gather adequate information using Microsoft's project management software. It has helped us prepare in advance and built a guided internal framework.
Thanks for your reply but what does MS Project has to do with information gathering?