The Futility of Grand Principles: When Managers Must Choose between Right and Right
Publication Date:Aug 07, 1997
Source:Harvard Business Press Chapters
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General moral principles are attractive because they seem to offer clear, straightforward ways to solve difficult problems. These principles, however, have little practical application in making everyday management decisions. What happens, for instance, when a manager is forced to choose not between a right and a wrong answer, but between right and right? This chapter illustrates the unique qualities of right-versus-right dilemmas and the inadequacies of the mission statements and credos that are generally accepted as a moral compass for managers. This chapter is excerpted from "Defining Moments: When Managers Must Choose between Right and Right."
To explain the gap that exists between grand moral guidelines and real-life management dilemmas.
Business ethics; Decision making; Human behavior; Leadership; Values