They say they'd like to release content quicker. They may not have made any promises, but it's obvious that they can't manage this. When people are annoyed by the lack of content right now, people just say "Oh would you prefer having some shitty Halion 2.0 or wait for the good stuff?" Why is there no middleway? Why is there no back up plan in case an expansion release gets pushed further away?
Surely they must notice the numbers of people unsubscribing. The last official update showed an increase, but from my friends and guildies at least 6 people unsubscribed lately due to feeling like the 12,99€ a month is no longer worth it.