MARKETING TO THE NEW CUSTOMER
In our interview with Tony Hsieh, he discusses the impact of customer service and the modern consumer. Zappos CEO Tony Hsieh believes meeting consumers' higher expectations can have the power to catapult brands to tremendous success. Listen to this discussion and discover how Zappos became a billion dollar business by putting service first and how your business can harness consumer loyalty.
Individually, the speakers are authors, economists, CEOs, researchers, designers and anyone with in-the-now ideas. Collectively, they are the world’s leading thinkers here to share their knowledge and insights to inspire your thinking.