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Results from the Accenture Insurance Consumer Fraud Survey 2010 point to four overall key findings that contribute to the slowdown of claims performance.
Less than 20 percent of the growing number of fraudulent claims is detected: a real opportunity for insurers to reduce claims losses and costs.
Insurance fraud appears to be growing—an estimated 10 percent of all property and casualty claims in the United States are fraudulent, representing millions of dollars that could be saved. However, identifying where and how much to improve is linked to the evolving claims attitudes and behaviors of insurance consumers. To determine individual consumers’ attitudes toward insurance fraud, Accenture recently commissioned an online survey of 1,013 US adults. The initiative also sought to measure changes in consumer attitudes since the first survey, conducted in 2003. This report summarizes the key findings and highlights key implications for insurers in addressing both individual and organized fraud.
Results from the Accenture Insurance Consumer Fraud Survey 2010 point to four overall key findings that contribute to the slowdown of claims performance:
To request a copy of this report, register here.
August 26, 2011
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