With the recent release of the IVANS
survey of independent agents, Rick and Peter talk with President and CEO Clare DeNicola about key findings. While most agencies indicated they trust their carrier partners and placed a high value on efficient and effective agent carrier communication, many still desire more participation and collaborative efforts in the areas of Real Time communications and social media, Clare says. With the growing challenge of online comparison shopping, agents believe that improved agent-carrier communication and effective use of emerging technology strengthen trust and loyalty—and is key in enabling them to successfully compete in today's environment. IVANS would like your feedback. So, take a listen, review the survey results, and let Clare and her team know what you think!