Hello there and welcome to Just Answer. My name is Steve and I will be assisting you today. I am an engineer with over 30 years of electrical and electronic training, repair and installation experience. I will try and answer your question accurately and precisely so that we can get you on your way.
Now..Do you have anything else connected to this TV like a DVD player, or a Wii, Playstation etc.? How is the picture quality on those inputs?
Please let me know so that we can continue.
no have cable wifi and phone they checked everything
I'm sorry for the confusion, that is not what I was asking.
Do you have anything else connected to this TV like a DVD player, or a Wii, Playstation Xbox etc.? Or just your cable box?
yes have a hd tv cable box. they checked everything. new cable box and cable connections. no playstation xbox, wii, or dvd
Ok. How is the box connected to the TV?
The usual choices are:
Three RCA cables - red, white and yellow
Five RCA cables - two reds, green, blue and white
HDMI cable - single cable with a computer connector that looks a bit like a USB connector
Coax - ordinary TV cable.
Let me know.
They already check these things thank you for your time. Goodbye
I know that they checked these things but I have to be sure before I can proceed. If not, I would not be doing my job.
Can you tell me how the box is connected to the TV?