Not everyone has experience of communicating with people with disabilities. Please remember that appropriate etiquette is based primarily upon consideration and respect.
Below are some general suggestions for communication and things to keep in mind when interacting with those with combat related injuries such a traumatic brain injury (TBI) and Post-Traumatic Stress Disorder (PTSD).
It is important to relax and treat the individual with dignity and respect. Be sure to listen to the individual and treat adults as adults. Do not be afraid to ask questions when you cannot understand or when you are unsure of what to do.
Communicating with people with TBI
Be prepared to repeat what you say as some people may have short term memory deficits.
Communicating with people with PTSD
Be patient, and supportive. Take the time to understand the individual; and be sure thy understand you.
Try to avoid interrupting the person.
If you are in a busy public place consider moving to a quieter location as some people with TBI may have difficulty concentrating and focusing.
Focus on short term goals.
Try to minimize high pressure situations.
Be patient and avoid interrupting the person.
Find out what makes the person most comfortable.