- Valuable Visitor Identification
When a visitor browses your website more than once or browses an important page,
you can identify this visitor immediately. You can also identify VIP visitors from
your visitor list or who chatted with you before.
- Keyword Match
When a visitor goes to your website by using a search keyword that matches the keyword
list you pre-set, you can identify this hot prospect immediately.
- Live Chat
Chat with visitors in real-time and provide live assistance option to visitors when they
- Compatible with Most Browsers
Include Internet Explorer, Netscape, Mozilla, Opera, Firefox.
- Multi-Operator Chats
Visitors can chat with more than one operator at the same time. And the operator
can transfer the chat to another one if necessary.
- Visitor Traffic Monitoring
Monitor the daily and monthly web site traffic, including page views and unique
hits (unique visitor IP). Collect visitor information, such as geographic region,
browser type, and operating system.
- Referrer and Keyword Usage Analysis
Analyze where your visitors come from and their search keywords usage.
- Knowledge Base Management
You can store questions and solutions frequently used for visitors, sort them into
specific folders, and send them to your visitor instantly.
- Visitor Identification & Footprint
Store your visitor's chat history, contact information and footprint in the operator's
server, which helps to identify each visitor once they log in again, and operator
can check the browsing history of visitor.
- Instant Usage
You can set up Chat4Support within 10 minutes. No need to set up any server and
there's no setup fee or contract . Visitors don't need to download/install applications
or sign up. Anybody can login at will.
- Visitor IP Blocked
Block IPs of vicious visitors. When you block IPs successfully, you can monitor
the number of blocked visitors in a blacklist.
When a website visitor browses a webpage that exceeds a set time, Chat4Support can
send an invitation to the visitor automatically.
- Operator Robot
When the operators are offline or in busy status, the visitors can choose the Robot
Knowledge to answer their questions. The visitor only need to type the question
with the keyword in the inputbox. Then the robot operator will provide the corresponding
answers for them to choose.
- Chat Statistics Report
Review all chats with visitors, including successful and missing chats. There you
can analyze all chats by different statistics, such as chat time, response time,
operator logging-in date or chat history and so on.
- Proactive Chat
Invite visitors to chat on your operator's own initiative.
- SSL Security
When you use SSL (Secure Sockets Layer), your conversation with visitors can be
encrypted so no one can intercept your critical dialog.
- Skype to Phone
If a visitor provides a phone number during a chat, the operator can use Chat4Support
to connect Skype to call the visitor directly.
- Support Ticket System
When operators are off-line, visitors can leave messages in the system and choose
a department to reply to them.
- File Transfer
Visitors can transfer the files to operators, and the operators can send files back
to visitors as well.
- Visitor's Activities Status
Display the status of website visitors' activities, including browsing, calling or chatting,
and time information.
- Customizable Buttons
Upload customized chat buttons or create your own design and use them for both online
and offline buttons.
- Canned Messages
Save your most common messages for greeting and signing off, etc. This saves time
wasted on composing, poor grammar and embarrassing spelling mistakes by operators.
- Chat History
Save all your chat sessions and easily review chats online.
- Company Banner/Logo
Upload your own images in the chat dialog box for a completely branded user experience.
- HTML Message Chat
Send message to visitor in HTML format.
- Unicode Support
Support different languages for both visitors and operators.
- Free and Automatic Upgrade
You can always use the latest version of Chat4Support. Chat4Support system will
periodically upgrade the version for you.
- Email Signature
When a visitor receives your email, the visitor can click the chat button to chat
with you in real-time. You can even add a live chat button in your Outlook Express
- Screen Capture
You can capture any screens and transfer them to whom you are chating with.