package cloudcallcenter

//Licensed under the Apache License, Version 2.0 (the "License");
//you may not use this file except in compliance with the License.
//You may obtain a copy of the License at
//
//http://www.apache.org/licenses/LICENSE-2.0
//
//Unless required by applicable law or agreed to in writing, software
//distributed under the License is distributed on an "AS IS" BASIS,
//WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
//See the License for the specific language governing permissions and
//limitations under the License.
//
// Code generated by Alibaba Cloud SDK Code Generator.
// Changes may cause incorrect behavior and will be lost if the code is regenerated.

// OverallRealTime is a nested struct in cloudcallcenter response
type OverallRealTime struct {
	SkillGroup                 string  `json:"SkillGroup" xml:"SkillGroup"`
	TotalCalls                 int     `json:"TotalCalls" xml:"TotalCalls"`
	TotalInboundCalls          int     `json:"TotalInboundCalls" xml:"TotalInboundCalls"`
	ActiveCalls                int     `json:"ActiveCalls" xml:"ActiveCalls"`
	TotalUsersInQueue          int     `json:"TotalUsersInQueue" xml:"TotalUsersInQueue"`
	TotalAbandonedCalls        int     `json:"TotalAbandonedCalls" xml:"TotalAbandonedCalls"`
	TotalOnlineAgents          int     `json:"TotalOnlineAgents" xml:"TotalOnlineAgents"`
	AgentUtilizationPercentage float64 `json:"AgentUtilizationPercentage" xml:"AgentUtilizationPercentage"`
	SatisfactionPercentage     float64 `json:"SatisfactionPercentage" xml:"SatisfactionPercentage"`
	AverageSpeedOfAnswer       int     `json:"AverageSpeedOfAnswer" xml:"AverageSpeedOfAnswer"`
	AverageTalkTime            int     `json:"AverageTalkTime" xml:"AverageTalkTime"`
	Timestamp                  string  `json:"Timestamp" xml:"Timestamp"`
}
