package cloudcallcenter

//Licensed under the Apache License, Version 2.0 (the "License");
//you may not use this file except in compliance with the License.
//You may obtain a copy of the License at
//
//http://www.apache.org/licenses/LICENSE-2.0
//
//Unless required by applicable law or agreed to in writing, software
//distributed under the License is distributed on an "AS IS" BASIS,
//WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
//See the License for the specific language governing permissions and
//limitations under the License.
//
// Code generated by Alibaba Cloud SDK Code Generator.
// Changes may cause incorrect behavior and will be lost if the code is regenerated.

// InboundInGetInstanceSummaryReportByInterval is a nested struct in cloudcallcenter response
type InboundInGetInstanceSummaryReportByInterval struct {
	CallsIncomingLine            int64   `json:"CallsIncomingLine" xml:"CallsIncomingLine"`
	CallsIncomingIVR             int64   `json:"CallsIncomingIVR" xml:"CallsIncomingIVR"`
	CallsAbandonedInIVR          int64   `json:"CallsAbandonedInIVR" xml:"CallsAbandonedInIVR"`
	CallsIncomingQueue           int64   `json:"CallsIncomingQueue" xml:"CallsIncomingQueue"`
	CallsAbandonedInQueue        int64   `json:"CallsAbandonedInQueue" xml:"CallsAbandonedInQueue"`
	CallsOffered                 int64   `json:"CallsOffered" xml:"CallsOffered"`
	CallsHandled                 int64   `json:"CallsHandled" xml:"CallsHandled"`
	HandleRate                   float64 `json:"HandleRate" xml:"HandleRate"`
	TotalRingTime                int64   `json:"TotalRingTime" xml:"TotalRingTime"`
	MaxRingTime                  int64   `json:"MaxRingTime" xml:"MaxRingTime"`
	AverageRingTime              int64   `json:"AverageRingTime" xml:"AverageRingTime"`
	ServiceLevel20               float64 `json:"ServiceLevel20" xml:"ServiceLevel20"`
	TotalTalkTime                int64   `json:"TotalTalkTime" xml:"TotalTalkTime"`
	MaxTalkTime                  string  `json:"MaxTalkTime" xml:"MaxTalkTime"`
	AverageTalkTime              int64   `json:"AverageTalkTime" xml:"AverageTalkTime"`
	TotalWorkTime                int64   `json:"TotalWorkTime" xml:"TotalWorkTime"`
	MaxWorkTime                  int64   `json:"MaxWorkTime" xml:"MaxWorkTime"`
	AverageWorkTime              int64   `json:"AverageWorkTime" xml:"AverageWorkTime"`
	SatisfactionIndex            float64 `json:"SatisfactionIndex" xml:"SatisfactionIndex"`
	SatisfactionSurveysOffered   int64   `json:"SatisfactionSurveysOffered" xml:"SatisfactionSurveysOffered"`
	SatisfactionSurveysResponded int64   `json:"SatisfactionSurveysResponded" xml:"SatisfactionSurveysResponded"`
}
