ticket_id stringlengths 10 10 | customer_id stringlengths 10 10 | created_date stringdate 2024-01-01 00:00:00 2024-10-27 00:00:00 | resolved_date stringdate 2024-01-01 01:00:00 2024-11-03 00:00:00 ⌀ | resolution_time_hours int64 1 168 | issue_type stringclasses 10 values | priority stringclasses 4 values | status stringclasses 4 values | assigned_to stringclasses 900 values | satisfaction_rating int64 1 5 |
|---|---|---|---|---|---|---|---|---|---|
TKT0000000 | CUST600992 | 2024-03-22 00:00:00 | 2024-03-27 16:00:00 | 136 | product_inquiry | medium | resolved | AGENT240 | 3 |
TKT0000001 | CUST764923 | 2024-09-11 00:00:00 | 2024-09-15 12:00:00 | 108 | delivery_delay | low | pending | AGENT564 | 4 |
TKT0000002 | CUST590878 | 2024-06-10 00:00:00 | 2024-06-10 16:00:00 | 16 | cancellation_request | medium | pending | AGENT950 | 1 |
TKT0000003 | CUST711768 | 2024-07-06 00:00:00 | 2024-07-08 11:00:00 | 59 | product_quality | medium | resolved | AGENT729 | 5 |
TKT0000004 | CUST677128 | 2024-01-25 00:00:00 | null | 53 | refund_request | medium | resolved | AGENT320 | 4 |
TKT0000005 | CUST186301 | 2024-02-20 00:00:00 | 2024-02-24 17:00:00 | 113 | general_inquiry | medium | resolved | AGENT543 | 5 |
TKT0000006 | CUST152614 | 2024-10-24 00:00:00 | 2024-10-24 04:00:00 | 4 | refund_request | medium | resolved | AGENT634 | 4 |
TKT0000007 | CUST586674 | 2024-06-20 00:00:00 | 2024-06-24 16:00:00 | 112 | order_tracking | medium | resolved | AGENT580 | 5 |
TKT0000008 | CUST706608 | 2024-01-27 00:00:00 | 2024-01-29 01:00:00 | 49 | general_inquiry | critical | resolved | AGENT746 | 2 |
TKT0000009 | CUST815673 | 2024-09-11 00:00:00 | 2024-09-12 11:00:00 | 35 | cancellation_request | medium | pending | AGENT525 | 5 |
TKT0000010 | CUST671018 | 2024-01-28 00:00:00 | 2024-02-03 19:00:00 | 163 | product_quality | high | resolved | AGENT192 | 4 |
TKT0000011 | CUST272701 | 2024-02-10 00:00:00 | 2024-02-12 04:00:00 | 52 | product_quality | low | resolved | AGENT351 | 5 |
TKT0000012 | CUST503002 | 2024-01-11 00:00:00 | 2024-01-13 21:00:00 | 69 | product_quality | critical | resolved | AGENT681 | 3 |
TKT0000013 | CUST222911 | 2024-04-08 00:00:00 | 2024-04-13 16:00:00 | 136 | delivery_delay | medium | resolved | AGENT338 | 5 |
TKT0000014 | CUST744105 | 2024-07-02 00:00:00 | 2024-07-08 06:00:00 | 150 | refund_request | low | resolved | AGENT639 | 4 |
TKT0000015 | CUST910478 | 2024-05-05 00:00:00 | 2024-05-08 07:00:00 | 79 | product_quality | low | resolved | AGENT724 | 2 |
TKT0000016 | CUST654287 | 2024-08-17 00:00:00 | 2024-08-19 08:00:00 | 56 | payment_issues | low | escalated | AGENT334 | 4 |
TKT0000017 | CUST539293 | 2024-05-14 00:00:00 | 2024-05-19 17:00:00 | 137 | product_quality | low | resolved | AGENT147 | 2 |
TKT0000018 | CUST916089 | 2024-02-09 00:00:00 | 2024-02-15 17:00:00 | 161 | general_inquiry | low | escalated | AGENT430 | 3 |
TKT0000019 | CUST130600 | 2024-04-29 00:00:00 | null | 153 | delivery_delay | medium | resolved | AGENT181 | 4 |
TKT0000020 | CUST327146 | 2024-08-23 00:00:00 | 2024-08-29 08:00:00 | 152 | delivery_delay | high | resolved | AGENT815 | 3 |
TKT0000021 | CUST537495 | 2024-07-23 00:00:00 | 2024-07-25 13:00:00 | 61 | general_inquiry | high | resolved | AGENT386 | 5 |
TKT0000022 | CUST110823 | 2024-01-12 00:00:00 | 2024-01-16 05:00:00 | 101 | product_quality | low | resolved | AGENT859 | 5 |
TKT0000023 | CUST760682 | 2024-04-22 00:00:00 | 2024-04-26 08:00:00 | 104 | delivery_delay | low | resolved | AGENT779 | 4 |
TKT0000024 | CUST327304 | 2024-01-30 00:00:00 | 2024-02-05 04:00:00 | 148 | general_inquiry | medium | resolved | AGENT551 | 2 |
TKT0000025 | CUST558264 | 2024-01-25 00:00:00 | 2024-01-30 03:00:00 | 123 | account_issues | medium | closed | AGENT560 | 5 |
TKT0000026 | CUST929056 | 2024-03-03 00:00:00 | 2024-03-05 01:00:00 | 49 | delivery_delay | medium | resolved | AGENT874 | 3 |
TKT0000027 | CUST522283 | 2024-04-14 00:00:00 | 2024-04-20 09:00:00 | 153 | technical_support | low | resolved | AGENT358 | 3 |
TKT0000028 | CUST952322 | 2024-10-07 00:00:00 | null | 14 | cancellation_request | low | resolved | AGENT772 | 5 |
TKT0000029 | CUST790474 | 2024-09-08 00:00:00 | 2024-09-13 23:00:00 | 143 | account_issues | medium | resolved | AGENT799 | 5 |
TKT0000030 | CUST152233 | 2024-02-03 00:00:00 | 2024-02-04 16:00:00 | 40 | general_inquiry | medium | resolved | AGENT774 | 5 |
TKT0000031 | CUST741490 | 2024-01-14 00:00:00 | 2024-01-20 09:00:00 | 153 | delivery_delay | low | resolved | AGENT286 | 5 |
TKT0000032 | CUST870125 | 2024-01-13 00:00:00 | 2024-01-19 05:00:00 | 149 | cancellation_request | medium | resolved | AGENT478 | 4 |
TKT0000033 | CUST814546 | 2024-07-01 00:00:00 | 2024-07-07 19:00:00 | 163 | product_inquiry | low | resolved | AGENT580 | 2 |
TKT0000034 | CUST471635 | 2024-07-06 00:00:00 | 2024-07-10 20:00:00 | 116 | account_issues | medium | resolved | AGENT811 | 5 |
TKT0000035 | CUST869632 | 2024-03-09 00:00:00 | 2024-03-12 02:00:00 | 74 | product_quality | medium | resolved | AGENT212 | 3 |
TKT0000036 | CUST568466 | 2024-09-03 00:00:00 | 2024-09-06 12:00:00 | 84 | general_inquiry | medium | resolved | AGENT687 | 5 |
TKT0000037 | CUST902583 | 2024-03-24 00:00:00 | 2024-03-30 00:00:00 | 144 | refund_request | high | resolved | AGENT835 | 3 |
TKT0000038 | CUST736317 | 2024-02-10 00:00:00 | null | 131 | technical_support | high | resolved | AGENT614 | 4 |
TKT0000039 | CUST335263 | 2024-06-16 00:00:00 | null | 111 | delivery_delay | high | resolved | AGENT143 | 3 |
TKT0000040 | CUST201987 | 2024-02-16 00:00:00 | 2024-02-17 23:00:00 | 47 | order_tracking | low | resolved | AGENT737 | 4 |
TKT0000041 | CUST680236 | 2024-03-01 00:00:00 | 2024-03-01 14:00:00 | 14 | product_quality | medium | resolved | AGENT745 | 4 |
TKT0000042 | CUST134670 | 2024-04-17 00:00:00 | 2024-04-21 11:00:00 | 107 | delivery_delay | low | resolved | AGENT303 | 4 |
TKT0000043 | CUST670396 | 2024-04-27 00:00:00 | 2024-04-28 08:00:00 | 32 | refund_request | high | resolved | AGENT853 | 5 |
TKT0000044 | CUST611381 | 2024-02-28 00:00:00 | 2024-02-29 17:00:00 | 41 | general_inquiry | critical | resolved | AGENT144 | 3 |
TKT0000045 | CUST571085 | 2024-06-22 00:00:00 | 2024-06-28 19:00:00 | 163 | delivery_delay | high | resolved | AGENT557 | 4 |
TKT0000046 | CUST212502 | 2024-03-22 00:00:00 | 2024-03-25 14:00:00 | 86 | product_inquiry | low | resolved | AGENT658 | 4 |
TKT0000047 | CUST367043 | 2024-01-29 00:00:00 | 2024-02-03 21:00:00 | 141 | technical_support | medium | resolved | AGENT405 | 3 |
TKT0000048 | CUST961590 | 2024-10-07 00:00:00 | 2024-10-11 16:00:00 | 112 | technical_support | high | resolved | AGENT999 | 4 |
TKT0000049 | CUST540829 | 2024-07-10 00:00:00 | 2024-07-10 02:00:00 | 2 | account_issues | medium | pending | AGENT854 | 5 |
TKT0000050 | CUST946857 | 2024-05-15 00:00:00 | 2024-05-15 01:00:00 | 1 | delivery_delay | medium | resolved | AGENT492 | 3 |
TKT0000051 | CUST792039 | 2024-07-22 00:00:00 | 2024-07-22 14:00:00 | 14 | payment_issues | low | escalated | AGENT184 | 3 |
TKT0000052 | CUST289638 | 2024-06-03 00:00:00 | 2024-06-05 06:00:00 | 54 | delivery_delay | medium | resolved | AGENT695 | 5 |
TKT0000053 | CUST148581 | 2024-01-22 00:00:00 | 2024-01-28 20:00:00 | 164 | payment_issues | low | closed | AGENT875 | 4 |
TKT0000054 | CUST558879 | 2024-01-19 00:00:00 | 2024-01-20 21:00:00 | 45 | general_inquiry | high | pending | AGENT496 | 5 |
TKT0000055 | CUST254272 | 2024-10-08 00:00:00 | 2024-10-10 11:00:00 | 59 | order_tracking | medium | resolved | AGENT871 | 1 |
TKT0000056 | CUST189631 | 2024-06-16 00:00:00 | 2024-06-20 00:00:00 | 96 | delivery_delay | low | resolved | AGENT616 | 5 |
TKT0000057 | CUST174276 | 2024-07-30 00:00:00 | 2024-07-31 08:00:00 | 32 | order_tracking | medium | resolved | AGENT500 | 3 |
TKT0000058 | CUST203731 | 2024-03-27 00:00:00 | 2024-03-27 03:00:00 | 3 | refund_request | medium | resolved | AGENT947 | 4 |
TKT0000059 | CUST777269 | 2024-02-16 00:00:00 | 2024-02-20 21:00:00 | 117 | cancellation_request | medium | resolved | AGENT147 | 5 |
TKT0000060 | CUST404442 | 2024-10-13 00:00:00 | 2024-10-18 09:00:00 | 129 | payment_issues | high | resolved | AGENT191 | 5 |
TKT0000061 | CUST806049 | 2024-10-23 00:00:00 | 2024-10-26 01:00:00 | 73 | delivery_delay | medium | resolved | AGENT560 | 4 |
TKT0000062 | CUST975749 | 2024-05-11 00:00:00 | 2024-05-11 13:00:00 | 13 | cancellation_request | medium | resolved | AGENT200 | 5 |
TKT0000063 | CUST846285 | 2024-05-10 00:00:00 | 2024-05-12 11:00:00 | 59 | account_issues | high | resolved | AGENT637 | 2 |
TKT0000064 | CUST833482 | 2024-06-05 00:00:00 | 2024-06-10 19:00:00 | 139 | product_quality | medium | resolved | AGENT365 | 4 |
TKT0000065 | CUST541978 | 2024-05-18 00:00:00 | 2024-05-18 14:00:00 | 14 | refund_request | low | resolved | AGENT886 | 4 |
TKT0000066 | CUST431985 | 2024-01-08 00:00:00 | 2024-01-13 02:00:00 | 122 | cancellation_request | medium | resolved | AGENT709 | 2 |
TKT0000067 | CUST771261 | 2024-02-22 00:00:00 | 2024-02-24 23:00:00 | 71 | product_inquiry | medium | escalated | AGENT600 | 2 |
TKT0000068 | CUST738323 | 2024-02-02 00:00:00 | 2024-02-06 18:00:00 | 114 | delivery_delay | critical | resolved | AGENT492 | 5 |
TKT0000069 | CUST712751 | 2024-07-23 00:00:00 | 2024-07-26 04:00:00 | 76 | product_inquiry | medium | closed | AGENT121 | 4 |
TKT0000070 | CUST754666 | 2024-01-17 00:00:00 | 2024-01-18 06:00:00 | 30 | technical_support | medium | escalated | AGENT139 | 5 |
TKT0000071 | CUST214483 | 2024-04-07 00:00:00 | 2024-04-13 21:00:00 | 165 | order_tracking | medium | escalated | AGENT542 | 2 |
TKT0000072 | CUST743813 | 2024-01-30 00:00:00 | null | 6 | technical_support | high | resolved | AGENT911 | 5 |
TKT0000073 | CUST734857 | 2024-10-09 00:00:00 | 2024-10-12 20:00:00 | 92 | delivery_delay | low | resolved | AGENT382 | 4 |
TKT0000074 | CUST686232 | 2024-07-16 00:00:00 | 2024-07-22 07:00:00 | 151 | refund_request | low | pending | AGENT308 | 3 |
TKT0000075 | CUST726074 | 2024-07-26 00:00:00 | 2024-07-29 02:00:00 | 74 | refund_request | medium | resolved | AGENT169 | 3 |
TKT0000076 | CUST341992 | 2024-06-19 00:00:00 | 2024-06-22 09:00:00 | 81 | technical_support | high | escalated | AGENT307 | 3 |
TKT0000077 | CUST494493 | 2024-01-15 00:00:00 | 2024-01-17 16:00:00 | 64 | refund_request | medium | resolved | AGENT598 | 3 |
TKT0000078 | CUST210219 | 2024-06-20 00:00:00 | 2024-06-21 20:00:00 | 44 | refund_request | medium | resolved | AGENT274 | 4 |
TKT0000079 | CUST521256 | 2024-01-01 00:00:00 | null | 151 | technical_support | low | resolved | AGENT220 | 5 |
TKT0000080 | CUST389005 | 2024-07-20 00:00:00 | 2024-07-20 20:00:00 | 20 | cancellation_request | low | resolved | AGENT501 | 1 |
TKT0000081 | CUST414369 | 2024-10-12 00:00:00 | 2024-10-18 20:00:00 | 164 | delivery_delay | medium | resolved | AGENT440 | 3 |
TKT0000082 | CUST972534 | 2024-08-31 00:00:00 | 2024-09-04 10:00:00 | 106 | product_quality | low | pending | AGENT324 | 5 |
TKT0000083 | CUST336017 | 2024-08-31 00:00:00 | 2024-09-01 22:00:00 | 46 | product_quality | high | resolved | AGENT424 | 3 |
TKT0000084 | CUST284274 | 2024-06-28 00:00:00 | 2024-07-02 07:00:00 | 103 | refund_request | high | pending | AGENT392 | 5 |
TKT0000085 | CUST518033 | 2024-07-11 00:00:00 | 2024-07-16 09:00:00 | 129 | account_issues | high | escalated | AGENT120 | 5 |
TKT0000086 | CUST483799 | 2024-02-14 00:00:00 | 2024-02-20 17:00:00 | 161 | general_inquiry | high | resolved | AGENT291 | 2 |
TKT0000087 | CUST221706 | 2024-10-02 00:00:00 | 2024-10-07 08:00:00 | 128 | product_inquiry | high | pending | AGENT866 | 4 |
TKT0000088 | CUST269780 | 2024-05-19 00:00:00 | 2024-05-22 21:00:00 | 93 | order_tracking | low | resolved | AGENT780 | 3 |
TKT0000089 | CUST521910 | 2024-02-16 00:00:00 | 2024-02-22 12:00:00 | 156 | technical_support | high | resolved | AGENT236 | 3 |
TKT0000090 | CUST910777 | 2024-04-23 00:00:00 | null | 114 | general_inquiry | medium | escalated | AGENT988 | 3 |
TKT0000091 | CUST946213 | 2024-01-08 00:00:00 | 2024-01-10 13:00:00 | 61 | technical_support | low | resolved | AGENT671 | 4 |
TKT0000092 | CUST289756 | 2024-10-19 00:00:00 | 2024-10-23 02:00:00 | 98 | technical_support | low | resolved | AGENT173 | 4 |
TKT0000093 | CUST345454 | 2024-04-09 00:00:00 | null | 53 | technical_support | low | pending | AGENT231 | 3 |
TKT0000094 | CUST651226 | 2024-06-07 00:00:00 | 2024-06-10 08:00:00 | 80 | cancellation_request | medium | resolved | AGENT245 | 2 |
TKT0000095 | CUST585877 | 2024-03-10 00:00:00 | null | 149 | technical_support | medium | resolved | AGENT945 | 5 |
TKT0000096 | CUST689526 | 2024-03-30 00:00:00 | 2024-04-05 02:00:00 | 146 | delivery_delay | low | resolved | AGENT401 | 4 |
TKT0000097 | CUST360672 | 2024-03-04 00:00:00 | 2024-03-08 13:00:00 | 109 | technical_support | low | pending | AGENT246 | 4 |
TKT0000098 | CUST904388 | 2024-01-03 00:00:00 | 2024-01-03 23:00:00 | 23 | product_inquiry | medium | resolved | AGENT358 | 4 |
TKT0000099 | CUST759855 | 2024-02-29 00:00:00 | 2024-03-06 10:00:00 | 154 | technical_support | high | resolved | AGENT376 | 3 |
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