Ho told Business Day: "I've decided to resign from the consulting role at Santam simply because it was becoming an unnecessary distraction to Santam's real goals of driving a more equitable distribution of work to specifically black-owned SMMEs and leveraging technology to create greater operational efficiency." Asked why the body repair groups were unhappy about his appointment, Ho said that work from most insurance companies still went largely to nontransformed mega-workshops. "When you say repair groups, I would argue that it is really a handful of individuals who have co-opted some of the groups to be able to steer a narrative to maintain the status quo. My appointment as a consultant at Santam was never simply about driving cost savings. It was to help Santam leverage emerging technologies and [about] redesigning business processes to be more efficient." Ho said that Santam and many other SA insurers were battling with their motor insurance business.