Customers who were affected by Commonwealth Bank's online glitches in June have given a lukewarm reception to the bank's decision to cut the pay of the executive responsible for the internet service. CBA chief information officer Michael Harte revealed this month that his pay will be reduced because of the problems in June that temporarily prevented thousands of NetBank customers from accessing accounts or transaction histories. "Maybe CBA can justify it as being a performance based penalty, or to appear that they are appeasing the masses of customers affected," said NetBank customer Sarah Smith. "Ultimately, the important thing should be that CBA have worked out what went wrong and have implemented processes or protocol that prevents it from recurring, and compensated those who were forced to pay unnecessary fees/penalties because of the problems." Ms Smith said she had been compensated for the fees incurred during the service interruptions.