Furthermore, MuleSoft technology enables seamless access to third-party systems, bolstering the platform's ability to resolve queries efficiently and accurately. Regarding the potential challenges associated with this rollout, small business owners should consider the implications of relying on AI for customer support. While automation can free up valuable human resources, it is crucial to maintain a balance between digital and personal engagement. Businesses might face initial hurdles in adapting to the new system, particularly if thorough training is required for their teams to effectively utilize these tools. Additionally, some employers may still prefer human interaction for complex issues or nuanced queries, necessitating a hybrid approach to customer support. Adam Evans, EVP and GM at Salesforce AI, emphasized the importance of such strategic partnerships in the recruitment landscape.