"By improving efficiency, Jacada Visual IVR will realize cost reduction in Call Centre operations. At the same time, Visual IVR can improve customer satisfaction of Contact Centre callers by providing a seamless connection between SMS, websites and Contact Centre on their smartphones. As partners, Dimension Data Japan and Jacada will expand their Contact Centre and Customer Experience business with Jacada Visual IVR in the Japanese market," says Ted Hashimoto, Representative Director & President, Dimension Data Japan Inc. About Jacada Jacada provides solutions that simplify and improve the effectiveness of customer interactions.