The fully-programmable Vonage Communications Platform (VCP) enables businesses to transform how they communicate and operate - providing the flexibility required to create meaningful engagements. VCP allows for the integration of video, voice, chat, messaging, AI and verification into existing products, workflows and systems, while Vonage's conversational commerce application enables businesses to create AI-powered omnichannel experiences that boost sales and increase customer satisfaction. To date, KDDI Web Communications has provided support for a wide range of cloud communications solutions to customers for many use cases, including the rapid development of large-scale contact centres, deploying two-factor verification by SMS, and development of online sales tools using video calls during the pandemic.