The inquiry, initiated by the CCI in 2022, followed a complaint filed by the National Restaurant Association of India (NRAI), which argued that Zomato and Swiggy's operations were disadvantaging many restaurant operators. According to the CCI's findings, Zomato and Swiggy allegedly struck exclusivity deals that grant certain benefits to restaurant partners in exchange for platform loyalty. In Zomato's case, the company reportedly signed "exclusivity contracts" that allow for lower commission fees for restaurants that agree to these terms. Meanwhile, Swiggy purportedly offered restaurants guaranteed business growth as an incentive to remain exclusively on its platform. Read more: Indian Regulator Fines Amazon Pay In the findings, the CCI's investigation arm emphasized that these exclusivity arrangements between the two delivery giants and their preferred restaurant partners hinder competitive dynamics in India's food delivery market.