But that vision is hardly Salesforce's alone. Salesforce is currently the third most popular vendor of community-building software, behind Jive and SharePoint, according to the 2016 State of Community Management report. Also active in the space are Lithium, Slack, Yammer, Higher Logic, IBM Connections and Atlassian Confluence, the report said. Other competitors include open-source vendors Drupal and Joomla! Community Cloud users include GE Aviation, Toyota and spirits vendor Brown-Forman. A screenshot of Service Wave (via Salesforce) Salesforce also extended its Wave Analytics line with two new analytics apps aimed at customer-service and IT workers: Service Wave and Event-Monitoring Wave. Service Wave automatically populates with data from Service Cloud, allowing service teams to respond quickly to changing situations, Salesforce said.