The expert added that Coinbase's inadequate response has left victims stranded. Many users report that customer support is slow, unhelpful, or unreachable outside U.S. hours—an unacceptable situation for a company in a 24/7 global market. Coinbase also fails to report theft addresses in compliance tools, allowing scams to persist for weeks. Competitors like Kraken, OKX, and Binance do not experience such widespread fraud issues. Read also : Coinbase scammer targets crypto CEOs for 5-figure weekly earning While Coinbase has made positive contributions, such as providing a stablecoin on-ramp, attracting developers to build on Base, and introducing a recovery tool for unsupported asset deposits, these efforts do not excuse its failure to protect users. Coinbase must take immediate action, according to ZachXBT. Advanced users utilizing security keys or authenticator apps should have the option to disable phone numbers on their accounts.