Besides developing its AI arsenal, ServiceNow is also working on building industry-focused solutions. Recently it announced plans to build solutions customized for finance and telecommunications clients. ServiceNow believes that its industry approach will help banks modernize their internal processes and provide more efficient customer service. Its banking solution will focus on simplifying the middle-to-back office operations of banks to help them deliver faster and more seamless customer experiences. Its telecommunications solution will focus on proactively anticipating issues and addressing them quickly to ensure customer satisfaction.