* Design and develop ServiceNow workflows, flows (Flow Designer), and Orchestration/IntegrationHub solutions. * Implement end-to-end automation for ITSM, ITOM, HRSD, or other ServiceNow modules. * Create custom applications and extend ServiceNow platform capabilities as needed. * Integrate ServiceNow with third-party systems (e.g., via REST/SOAP APIs, IntegrationHub). * Maintain technical documentation including process flows, solution designs, and test cases. * Perform testing, validation, and deployment of automation solutions. * Monitor performance and efficiency of automated workflows; identify and implement improvements. * Ensure compliance with change management and governance processes. * Provide training and support to end-users and internal teams on ServiceNow automation features.