The Wall Street Journal reported that several high-profile brands had to spend the days leading up to Christmas Eve informing expectant customers that their packages would be delayed. Pacific Sunwear started their apology tour on the 23rd with an email to anyone who had placed an order with guarantees of Christmas delivery. "FedEx is experiencing a backlog that is delaying standard shipments by several days or even weeks. All online merchants are affected, and not just PacSun," the company told shoppers, per The WSJ. "Destinations in the northeast United States are being impacted the most." Though a FedEx spokesman explained that the carrier is handling an expected surge in online orders during the final days leading up to Christmas, part of that may be due to harsh yet apparently necessary shipping volume limits The WSJ said it is placing on certain retailers that were expected to drive late-season sales. One UPS spokesman said that his carrier was operating at a 98-percent accuracy rate.