OpenText Qfiniti delivers an effective and compelling contact center employee engagement platform," said Joe Eisner, Global Segment Lead for Amazon Connect. "The modular and easy-to-use interface of Qfiniti is the perfect solution for contact centers looking for a cloud-ready, digital-first solution for workforce optimization," said Muhi Majzoub, executive vice president of engineering and cloud services at OpenText. "This new, unified approach to workforce optimization allows contact centers to seamlessly transition existing coaching programs to the cloud, cut total cost of ownership by moving to a software as a service (SaaS) model, and reduce business interruption caused by costly, vendor-mandated upgrades." About OpenText OpenText, The Information Company™, enables organizations to gain insight through market leading information management solutions, on premises or in the cloud.