UPDATE: A Virgin Media spokesperson told DS : "At 9.20pm last night, customers in a number of regions temporarily lost connectivity to their broadband and Video on Demand services. This occurred as a result of an error during a routine maintenance process which affected some customers' modems and set top boxes. Broadcast television and telephone services were unaffected. Most of the problems occurred in the North West, Yorkshire and the Midlands and the majority of affected customers regained their service shortly after midnight. Our engineers are currently working to restore the few remaining connections as quickly as possible. We apologise for any inconvenience this may have caused."