Firstsource Solutions announced a strategic partnership with Uniphore, the global leader in Conversational Service Automation (CSA), to utilize its platform as an important component to Firstsourcefs Digitally Empowered Contact Center (DECC). Firstsourcefs Digitally Empowered Contact Center offers the future of Customer Experience and a path to get there. Tools like Uniphorefs auMina will help associates address customersf real]intent and harness advanced capabilities to transform experiences. Powered by Capital Market - Live News