Avaya today announced Avaya IP Office Contact Center 10, a new version of the company's contact center platform for mid-size businesses. Avaya claims that IP Office Contact Center 10, which is globally available now in English, Spanish, French, German, and Italian, is an affordable and simple contact center solution for midsize businesses. 60 percent of consumers surveyed stated their expectations for customer service are higher than they were just one year ago. By 2020 customer experience is expected to surpass product and price as the key brand differentiator. Aberdeen Group research shows significant increases in customer retention, profitability and growth for those companies that deliver best-in-class customer experiences over those that don't. Avaya IP Office Contact Center 10 enables mid-size companies to define and deploy an omnichannel strategy.