New solution empowers cross departmental customer engagement teams to collaborate where they work SAN BRUNO, Calif., Aug. 27, 2018 /PRNewswire/ -- Freshworks, the global leader in customer engagement cloud software, today announced the launch of Freshconnect, a new contextual collaboration solution for support and sales teams. Immediately available to Freshdesk and Freshsales users, the new collaboration tool makes it easy for customer-facing and internal teams to work more efficiently with each other on customer issues and sales deals. Unlike most internal messaging and chat platforms, Freshconnect provides users with real-time customer information throughout the collaboration process, so that context is never lost. With Freshconnect, communication threads are instantly tied to the customer's tickets or deals which initiated the thread, with all communications automatically saved as part of the customer record.