The plaintiff purchased his PlayStation 4—which retailed at the time for roughly $400—some time around September 2014. In early 2015, the complaint explains, his PS4 console began experiencing the disc drive loop problem. According to the plaintiff, Sony repaired his console and promptly returned it to him, but a few months later the disc drive issue manifested again. He once more asked Sony to repair or replace his PS4, but this time the company refused to do so without charging for it, even though they fixed his console for free the previous time.