The weakness in Australia was attributed to "equipment sales decreasing by $52 million from lower shipment volumes as device subsidies were reduced; mobile incoming revenue falling by $19 million from teh mandated reduction in the mobile termination rate from 6 cents to 4.8 cents per minute from 1 January 2013; and higher service credits associated with the device repayment plans reducing outgoing service revenue by $17 million." Kevin Russell, country chief officer, Australia said in a statement that Optus had made "great progress" during the quarter on improving customer service and delivering sustainable profit growth. A November report by Deutsche Bank said management believed Optus had "a solid medium-term opportunity to take market share ahead across business, and an optimistic view of improving industry conditions across its associates." It named SingTel's first goal as "building mobile and broadband share in Australia by restoring its role as consumer champion."