"All concerns, questions, and complaints will be taken seriously and handled promptly, confidentially and professionally." BRUSSELS, BELGIUM - MAY 18: A Ryanair plane bound for Rome takes off from the Belgian capital's airport on May 18, 2023 in Brussels, Belgium. Ryanair operates mainly in Belgium from Charleroi Airport, where they are also based. Flights from Brussels airport are operated using foreign-based planes and staff as the company withdrew its planes and staff in the past winter months from Brussels airport and has recently announced that it will not retake this base. (Photo by Omar Havana/Getty Images)