"Some of them were losing the skin off their hands as they attempted to climb down the ladder. Some were unable to use the ladder and were pushed or fell into the inflatable boats." Defense lawyer James Cairney, representing WML and the Buttle brothers, questioned whether "one director can be liable for one failing by a company when there are multiple directors." David Neutze, the lawyer for ID Tours, said Royal Caribbean had probably breached safety standards but the New Zealand regulator WorkSafe had no jurisdiction over the Florida-based company. ID Tours' role was as a ground handler taking passengers from the cruise ship and as a booking agent for volcano tours. "ID, we say, did not have a reasonably practical ability to cancel tours, to control the provision of health and safety information to passengers, to verify its accuracy or its adequacy or appropriateness of any health or safety information provided," Neutze said.