Zendesk Connect enables customer service teams to send automated and timely messages based on a customer´s past actions and preferences. companies can use Connect to help customers before they ask and to manage customer interactions across different channels. With the launch of The Zendesk Suite and Connect, Zendesk offers a complete package of integrated products for customer service and engagement. The Zendesk Suite is a unified offering for multiple customer support channels, designed for companies that want to provide a unified and seamless experience, regardless of how their customers choose to interact with them. The Suite integrates email, live chat, phone, self-service help centers, and any other channel connected into the platform–including social media. The product offers everything businesses need to allow conversations with customers to move from one channel to another without the customer having to repeat information.