"Like Vonage, Koopid is committed to creating seamless customer journeys, and interacting with the customer no matter where or how they choose to connect - for the ultimate customer experience. With so many working remotely and connecting virtually during the global health crisis, this personalized interaction is more meaningful than ever," said Omar Javaid, President, API Platform Group for Vonage. "We are helping Koopid to provide enhanced experiences for agents and customers alike as they continue to expand and scale their business and deliver on their promise of an exceptional customer experience." The Vonage Communications Services Platform will allow Koopid to build innovative communication experiences directly into their existing applications. By making communications more flexible, intelligent and personal, Vonage will enable Koopid to innovate their customer experience in ways that are critical to their success quickly, simply, at a low cost and at scale.