The Consumer, who purchased the top-of-the-line Atlas White model of the Hyundai Alcazar, claims the vehicle's ADAS Level II features – including Forward Collision Avoidance, Blind Spot Monitoring, and other safety assist systems – began malfunctioning within a month of purchase, with only 670 kilometres driven. On October 14, 2024, the malfunction resulted in the vehicle failing to detect an obstacle, ultimately causing a collision. Despite multiple attempts to seek redressal at various Hyundai-authorized service centres, the customer was repeatedly denied service or even an explanation. Eventually, Hyundai refused to take any corrective action, citing no obligation. In response, the aggrieved plaintiff, represented by My Legal Expert, has filed a formal suit seeking not just compensation but also the recall of all Hyundai Alcazar models equipped with the ADAS system to prevent further endangerment of lives.