VCC enables companies to transform how they communicate and operate from the office or remotely, providing next-generation communications between customers, agents, employees and business partners that are more flexible, intelligent and personal. VCC was recognized by Juniper Research for its standout features, including its powerful integrations with CRM platforms such as Salesforce, Microsoft Teams, Microsoft Dynamics, ServiceNow, Zendesk, and any web-based CRM or business application via ContactPad Anywhere. Additionally, VCC was lauded for its ability to augment AI capabilities using Vonage AI Studio, a low code/no code tool to design, create and deploy customer engagement solutions that operate in natural language using artificial intelligence across channels such as voice, SMS, and messaging apps like WhatsApp.