"Dimension Data and Sword Ciboodle have delivered a single platform for managing contacts, allowing our customers to reach us at any time and by any channel," added Lissillour. "The solution will also help drive our business by providing customer insight that we have never had before." "Dimension Data is a recognised global leader in technology solutions for contact centres. Based on this expertise and experience in technology, business consulting and best practice contact centre management, we proposed and then managed the development and deployment of the new customer service application for Sony CSE based on the Sword Ciboodle platform. Now, Sony has a 100% fit business process interaction management system which will help them reinforce customer intimacy and cement their customer relationships to support Sony's business growth," said Vincent Trentels, CIS Business Development Manager at Dimension Data in Europe.