"We look forward to helping this innovative client deliver wow customer experiences using knowledge and AI." * Forrester's UK Auto and Home Insurers Customer Experience Index, 2020 About eGain Our knowledge-powered customer engagement software automates digital-first, omnichannel experiences for global brands. Infused with AI and analytics, eGain's top-rated cloud platform enables effortless customer journeys with virtual assistance, customer self-service, and modern agent tools. To learn more, visit.