Salesforce has unveiled its Winter '26 Release, which promises a suite of AI, data, and automation enhancements aimed squarely at helping small businesses streamline their operations and deepen customer engagement. Available starting October 13, this release represents a significant step forward in the company's commitment to delivering robust, innovative solutions across its platform. The Winter '26 release introduces notable features designed to enhance customer and employee experiences. Here are some highlights that small business owners should consider: Agentforce for Service is one of the standout features aimed at IT departments. This new solution allows businesses to automate internal IT issue resolution via a console that integrates with Slack. The potential for improved uptime and operational efficacy can be a game-changer for small businesses that often operate with lean IT teams.