Courtesy of John Deere. "For John Deere, this has meant online platforms like Connected Support, which provides remote diagnostics and troubleshooting, have become some of the best ways we can continue to work side-by-side with our customers throughout this pandemic." Dealers are also on hand to help, and customers are encouraged to contact their local dealership by phone or email to enquire about new products or to discuss their service requirements. Parts can also be purchased online via John Deere Parts. "We believe in farming and the resilience of Australian farmers but also understand conditions can be tough at times," Mr Wanckel said. "For this reason, John Deere Financial has been working closely with customers suffering financial hardship by offering help, where possible, through the restructuring of loans and refinancing to assist with cashflow. Customers who would like to find out more can use our financial assistance form.