Gartner ® predicts that "by 2028 one third of interactions with GenAI services will invoke action models and autonomous agents for task completion." 1 With unified, real-time access to enterprise-wide knowledge, tools, workflows, and data on the Now Platform—and the ability to comprehend and interpret context to offer personalized responses and execute action plans—ServiceNow AI Agents will ultimately have the potential to reinvent workflows across the enterprise, from small and specialized tasks like single issue resolution, to running an entire incident response workflow. Guardrails for robust oversight will be built in to help ensure organizations can add the levels of governance they need for their unique business processes.