"More than 90% of our customers already use AI within Zendesk, and we are building on this great foundation with new solutions that any business can use immediately," said Tom Eggemeier, CEO of Zendesk. "AI has significant benefits for agents, admins, and businesses that want to deliver the best customer experience, and Zendesk AI will help them instantly see tangible value in cost savings and thousands of hours a month in gained productivity."