SAIC's managed services integrate the best practices and principles to deliver IT capabilities through a variety of methods to commercial, state and local, and federal government customers. "Elite Partner status further strengthens our ability to accelerate digital transformation for our customers," said Heath Starr, SAIC Vice President of Service Delivery Innovation. "A critical component to our managed services strategy, which is directly related to earning this prestigious recognition by ServiceNow, is our ability to go beyond service management to include customer service management, IT business management, IT operations management, and performance analytics." SAIC's transition to Elite Public Sector Partner recognizes achievements in the ServiceNow partner assessment methodology, which identifies the activities, accomplishments, and commitments that demonstrate SAIC's level of ServiceNow investment and go-to-market maturity.