SAP also appointed a new executive chairman to manage TomorrowNow's operations and oversee compliance programs. Mark White, chief operating officer of SAP America, will take on the role. TomorrowNow workers will also get additional training to ensure they understand company's policies. TomorrowNow CEO Andrew Nelson will report to White. TomorrowNow and other third-party support providers rely on their customers to provide passwords to access support materials from Oracle in order to make fixes, SAP said, suggesting it is a normal practice. But it reiterated that some inappropriate downloads did occur, without providing more information. TomorrowNow provides maintenance and support to customers using Oracle's PeopleSoft and Siebel applications. SAP acquired TomorrowNow in 2005, around the same time Oracle closed its acquisition of PeopleSoft, which had previously bought JD Edwards.