"By partnering with Twilio, we built an intelligent AI chatbot in under two weeks, enabling us to offer faster, more personalised services for our customers. It was important to us that, while AI could automate some interactions, we gave consumers the autonomy to talk with a human agent at any stage of the loan application process. This has paid in dividends - with Twilio's Flex solution we've scaled support to meet growing demand, boosted agent efficiency, and increased loan applicant conversion rates. The ability to automate call summaries also helped to support our staff coaching and compliance measures, making our operations even stronger." Twilio's Flex solution has been instrumental in helping Driva scale its support operations, enhance agent efficiency, and boost loan applicant conversion rates. Twilio's Customer Engagement Platform is utilised by companies to foster personalised relationships with customers globally.