Without the remote support system, NTT DATA required at least two engineers to remain at the worksite to oversee operations in order to ensure quality control. This redundancy resulted in higher operating costs and taxed an already over-burdened senior engineering staff, significantly reducing productivity. During the pilot, the use of the Vuzix M100-enabled remote support service improved productivity, worker efficiency, safety and accuracy and minimized work stoppage. Using the Vuzix M100 Smart Glasses enabled the technician to continue working and access a user manual via the internet and view it on the M100 display. The technician was also able to dictate memos or notes using the M100's built-in microphone and even to take pictures in a hands-free manner using the M100's camera, which can also record video and audio.