Last year Telstra was fined $18.5 million for mistakenly denying wholesale customers access to its exchanges, where they needed to install equipment to access their own retail customers. In his decision Justice John Middleton found Telstra was not deliberately anticompetitive, but lacked internal controls to ensure it complied with competition laws. In the invitation, Telstra noted that neither the Australian Competition and Consumer Commission nor wholesale customers had complained about its regular service reports, yet were complaining publicly that they might not get service equivalent to Telstra's own retail division when it separated structurally as part of a deal with NBN Co.