And you can't even be outside is a pretty depressing vacation to just spend it indoors in smoke." She said the Airbnb host refused to refund their trip so the couple contacted Airbnb. Airbnb asked for several photos, which she sent including one showing ash on their car. Airbnb said they'd try to issue a refund through their Extenuating Circumstances Policy, but ultimately declined any support. In a statement to News 4, Airbnb said: Airbnb's Extenuating Circumstances Policy has been activated for reservations in impacted areas by the Caldor Fire. Hosts and guests with eligible reservations can cancel penalty-free through this policy. We are closely monitoring the situation and following guidance from emergency management authorities on the ground. When asked for further clarification why guests in Stateline weren't offered the same policy, Airbnb responded it'sbased on the evacuation orders of local agencies, like the El Dorado Sheriff's Department evacuation map.