This is the most objective evaluation of our work and efforts, as it comes directly from our guests. I want to thank them for their trust and to promise that we will keep doing our best to make them feel like at home in Novotel Sofia", commented Christophe Bergeron, General Manager of Novotel Sofia. Apart from focusing on the health and safety of its guests and personnel, Novotel Sofia as part of Accor Group continues to be strongly committed to make its business more sustainable. The hotel has pledged to eliminate all single-use plastics from its guest experience by 2022 and actively promotes environmentally conscious behaviour as running several awareness campaigns. Novotel Sofia is also trying to offer more balanced and healthy meals to its guests, as using high-quality products such as herbs and vegetables from its own vegetable garden.