The company plans to further improve call center efficiency by integrating its phone lines into the Epicor Vision system. Call center employees are also now using the Epicor LaserCat 3 electronic catalog interface and industry-leading Epicor PartExpert replacement parts database, which includes more than 8 million parts and over 7,500 manufacturer lines. The move to Epicor Vision software also enabled Van Cleave and his team to implement the Epicor Vista for the Automotive Aftermarket category intelligence solution, which helps users improve sales, margins and service levels through fact-based stocking decisions. "We're now comparing our inventory against the Epicor Vista recommendations to determine where we have coverage holes or can reduce inventory across certain product categories and SKUs," Van Cleave said.