Examples abound of leaders who've faced public backlash but emerged stronger. Zoom's Eric Yuan, for instance, issued a heartfelt apology during the platform's privacy controversy, pledging to fix the issues head-on. Similarly, Tata Group has consistently demonstrated the power of timely, transparent communication. This was similar to the Facebook chairman and CEO Mark Zuckerberg's apology in April 2018 at the time of hearings related to data privacy. "We didn't take a broad enough view of our responsibility, and that was a big mistake. It was my mistake, and I'm sorry," Zuckerberg had said.