The explanation given by EvoNet here is that Crystal Web's leased lines for fibre and ADSL were suspended because the latter no longer retains a client base. This contradicted customer's experiences in contacting Telkom to find the real reason for the loss of connectivity, and it contradicted the support staff's earlier excuses to clients that there was a known network outage, or that there was an outstanding contract that Openserve had yet to sign. EvoNet shifts further blame from itself by saying that "Telkom lines were not moved from Crystal Web to EvoNet the way they were supposed to".