Verint Da Vinci Interaction Wrap-Up Saves Millions in Agent Productivity Agents spend roughly 20 percent of their time doing 'interaction wrap-up' work also referred to as 'after-call' work. Much of this time is dedicated to manual interaction summarization that leaves gaps in completeness and usability for the next agent. The time agents spend between calls can cost companies millions of dollars in additional labour. Verint Interaction Wrap-Up dramatically reduces the amount of after-call work through the innovative capabilities of generative artificial intelligence (Generative AI). The bot uses Deep Learning to provide market leading real-time transcription accuracy that is fed into generative AI algorithms, such as ChatGPT, for automatic interaction summarization.