"This is consistent with my own view that if Lloyds will not support Caversham, then Caversham should not support Lloyds." Richard Cox, manager at Lloyds executive complaints department, replied saying: "I can appreciate that your constituents will be disappointed by our decision — we never take the decision to close any branch lightly. "Our review of the branch has shown that the counter is 11.38 per cent quieter than 12 months ago. Only 26 personal and business customers use the branch on a regular weekly basis and over 90 per cent of personal customers use alternative branches." He said that customers would have their accounts "realigned" to the Broad Street branch in Reading and there will be "no other impact" to the way they manage their accounts. He added: "Personal banking customers can also use their local Post Office to check their balance, withdraw cash and make deposits. The local Post Office is only yards away and we will be proactively talking to customers."