The new structure integrates the physical branch network, digital branch channel (encompassing mobile banking and net banking platforms) and the voice channel. The teams responsible for these three sections will report to Mishra, streamlining operations and driving customer-centric initiatives forward. "Virat Diwanji, head of consumer bank, will be retiring on July 31, 2024, after over two decades of exemplary service. His leadership and contributions have been instrumental in shaping our consumer bank," said the lender. Diwanji's departure from Kotak Mahindra Bank is the second recent exit of a senior official as KVS Manian had stepped down from the post of joint managing director on April 30 this year. He will take charge as the MD and CEO of Federal Bank from September 23, 2024.