FDNY will also implement Intergraph's I/NetViewer and I/NetDispatcher to enable web-based communications between dispatchers and personnel in the field. The department also purchased Intergraph's Business Intelligence for data reporting and analysis and EdgeFrontier which aims to simplify the development of interfaces between IT systems through the technology implementation process. FDNY is the largest fire department in the United States and is universally recognized as the world's busiest and most highly skilled emergency response agency, providing fire protection, search and rescue, pre-hospital care and other critical public safety services to residents and visitors in the city's five boroughs. The department has 10,500 fire personnel, more than 3,700 EMS personnel and runs more than 500 fire units, and 1,000 municipal and voluntary EMS tours daily. In 2014, dispatchers processed and fire department personnel responded to more than 1.6 million emergency calls.