The company's customer-centric approach is further reflected in its AI-driven fraud detection tools, such as SIM swap and roaming status APIs, which offer enhanced user security in collaboration with Taiwan's financial institutions. These proactive measures have successfully blocked millions of spoofed international calls, establishing Chunghwa Telecom as a responsible and reliable digital enabler. Frost & Sullivan commends Chunghwa Telecom for setting a high bar in telecom excellence through its blend of strategic vision, operational excellence, and customer-first design. The company's ability to integrate ESG principles, including carbon footprint-certified set-top boxes and rural digital inclusion initiatives, reinforces its role as a socially conscious industry leader.