Nestlé's detected instances of non-compliance have remained relatively steady in recent years (Source: Nestlé). More workforce training is needed In light of its instances of non-compliance, the company acknowledges the need to continuously train its employees and distributor staff on the importance of implementing the WHO Code. Also, interactions with the healthcare system and healthcare workers remains an area of vigilance where the company has published its policies and controls. While 61 percent of the non-compliance is traced back to a third-party in a direct contractual relationship, 39 percent of instances are linked to Nestlé. The root cause most often reported is the "lack of awareness of the rules" (48 percent). The company notes that this is due to high staff turnover, with employees often not being properly equipped to understand the local law, as well as Nestlé rules and those of our competitors. Meanwhile, 30 percent of cases were due to a gap between Nestlé's rules and applicable law in a given country. In such situations, the company appears too restrictive for retailers in the marketplace.