Zendesk, a customer experience software provider, has announced several new generative AI advancements that will help companies improve satisfaction, reduce costs, increase customer loyalty, and realize business value. The new features will expand Zendesk's AI solution by allowing users to deploy generative AI-powered bots that supply answers to customer questions. Additional enhancements will equip teams with AI-generated conversation summaries and transcripts of customer calls alongside advanced data privacy and protection functionalities to ensure that generative AI is used safely.