"We now live in an Experience Economy in which experiences are valued more than stand-alone products and services, and the experiences we now enjoy and expect in our everyday life drive similar aspirations for the way we want to work and do business," said Simon Harrison, Avaya SVP and CMO. "For businesses to thrive in this new economic era, they must orchestrate memorable events for their employees and customers and that memory itself becomes the product. Avaya OneCloud is total experience platform that extends beyond CCaaS and UCaaS to deliver this effortless engagement between people and brands." "The Great Refactoring is among us. Organizations must reconsider how they balance business models, work/life priorities, and new market conditions. Our analysts' recent updates to The ShortList™ reflect the top vendors that matter most to our network of buy side clients," said R "Ray" Wang, chairman and founder at Constellation Research.