The company needed a way to track supply chain process issues and resolutions, an out-of-the-box business problem that was solved with a customized ServiceNow implementation." 12 Ways an ITSM Strategy Can Change Your Business An ITSM strategy implemented in a fully integrated platform like ServiceNow can transform IT. To illustrate its effectiveness, Logicalis US has listed a dozen ways a carefully planned and executed ITSM strategy can help CIOs eradicate shadow IT and deliver better business benefits throughout their organizations. Want to Learn More? About Logicalis Logicalis is an international IT solutions and managed services provider with a breadth of knowledge and expertise in communications and collaboration; data center and cloud services; and managed services. Logicalis employs nearly 3,500 people worldwide, including highly trained service specialists who design, specify, deploy and manage complex ICT infrastructures to meet the needs of almost 6,000 corporate and public sector customers.