Lloyds TSB looks to boost the confidence of workers from ethnic minority backgrounds, and encourages them to speak out. Mr Whitby said: "The key to a successful diversity strategy is engagement. Businesses of all sizes need to keep communication lines open to ensure that relationships are built and maintained going forward. "Lloyds TSB Corporate has forged a strong relationship with the Black Country Asian Business Association and we are continuing to work closely with them on a number of business and community initiatives.