This information gives content teams the context they need to focus on what is most relevant and give their customers the right information. Zendesk is the only full customer service solution to offer this feature. Jessie Carroll Guide Enterprise also includes Team Publishing, which helps agents collaborate and manage content, while also creating more integrated, efficient help centers across multiple brands. "We love Team Publishing. The ability to draft and save versions of an article without publishing them live is a game-changer for us," said Jessie Carroll, Technical Content Manager at Squarespace.