While user reports to Downdetector have fallen from their morning peak, many Virgin Media customers have continued to flag connectivity issues on social media. The Student Loans Company has told users on its social media accounts it is among those affected by the outage. "We're currently having problems due to a Virgin Media outage, this means we can only give general guidance when you contact us and you might have a longer wait time," it said in a Facebook post. It told the BBC it experienced "connectivity issues" which have since been resolved. Virgin Media has declined to comment on the cause of the outage. Its X account told one complainant asking for more information that it "rarely" provides information about root causes to customers. In January 2024, Ofcom said that Virgin Media was the UK's most-complained about broadband provider. It has since improved in Ofcom's standings and in February 2025 the regulator found it had fewer complaints than TalkTalk, EE and NOW Broadband. BBC