By comparison, Elevance (formerly Anthem) added 2.2 million medical enrollees last year compared to 2021, up 5% to a total of 47.5 million members while UnitedHealth's member growth barely budged. This metric for health insurers measures the length of time it takes for the company to pay claims, and the meaning of the increase is that customers were waiting longer on average to have their medical claims paid, which could eventually stir consumer resentment and regulatory scrutiny. This is an industry-wide problem, but while UnitedHealth may not be worse than its peers, it can't woo potential new members with claims to be any better.