Its C1CX platform as a service model delivers a hybrid multi-cloud service powered by leading UCaaS/CCaaS vendors and ConvergeOne intellectual property, enabling organizations to deliver exceptional customer experiences. "We are excited to partner with ISI to offer our C1CX customers an improved reporting and cost analytics experience," said Bret Lathrop, Senior Director, C1CX, ConvergeOne. "With ISI's Infortel Select, our customers will have access to real-time and historical reporting, dashboards, and analytics to help them improve business performance." "We are thrilled to be selected as ConvergeOne's preferred CDR Reporting and Cost Analytics Service Provider," said Chris Welch, Vice President, Sales, ISI. "Our partnership with ConvergeOne will help us deliver better reporting and analytics capabilities to organizations across industries, enabling them to make data-driven decisions and optimize their C1CX user experience."