To reinforce these efforts, the Company has incorporated sustainability goals into the performance evaluations of its senior management, encouraging long-term ESG advancement. Furthermore, in 2024, Beike conducted a double materiality assessment to identify the most material ESG issues from both financial and impact materiality perspectives, which serve as a foundation for shaping its Sustainable Development Strategy. Service Quality Improvement Beike continues to foster a virtuous cycle of quality service and customer satisfaction, continuously elevating its service commitments to meet the evolving consumer needs. In 2024, the Company introduced the "3+3" platform-wide service commitments for housing transactions – an initiative adopted across brokerage brands on the platform. Additionally, Beike established a RMB100 million compensation fund to protect consumer rights and enhance the operational security for service providers.