Forrester's report takes a comprehensive look inside the Enterprise Content Management (ECM) market, evaluating the 10 most significant software providers in the area of transactional content services. Forrester states transactional content "generally originates outside of the enterprise from third parties, such as customers and partners, and relies on complex workflows or Business Process Management (BPM) to drive processes." Some typical transactional ECM use cases mentioned include account opening, invoice processing, loan origination, and employee or customer onboarding. According to the Forrester report, "OpenText has the broadest ECM backbone for enterprise applications. SAP ® ERP and CRM software, as well as Oracle ® E-Business Suite, are the home court for OpenText. Specifically, it's best for embedding ECM within the lead (tier 1) application..."