After two power outages shut down campus in the first month of LSU's fall semester, students and community members expressed concern over Entergy's performance. In October, the utility company responded by making structural improvements to its electrical systems, but more work remains. The outages that stopped daily operations on campus resulted from failures in Entergy's utility infrastructure. According to Entergy, the first stoppage on Aug. 22 was due to a conductor sleeve failure, and the second on Sept. 25 resulted from an equipment failure on a transmission structure. "While the outages occurred near one another, they were different and isolated events," said Seth Schilling, Entergy Louisiana customer service manager in the Baton Rouge area. Since the outages, Entergy has upgraded more than 10 conductor sleeves and replaced five wood transmission poles with more modern, steel poles, according to a statement released by the company on Oct. 20.