"Broadband is a key component of this Administration's fight to create opportunity and sustainable economic development in every corner of the five boroughs. As I've said time and again, Verizon must deliver on its obligation to the City of New York and we will hold them accountable." "What the audit reveals is an alarming failure on the part of Verizon to deliver on its franchise agreement with the City," said Counsel to the Mayor Maya Wiley. "Verizon must make good on its commitment and do so with transparency, accountability and better service delivery going forward. New Yorkers deserve no less." "Based on consistent feedback from New Yorkers about their inability to access FiOS, we made a fair and thorough assessment of Verizon's progress in meeting its citywide commitment. What we found was an incomplete network to date, and, perhaps most concerning, no plan for how to complete it," said DoITT Commissioner Anne Roest.