"They ran a multi-billion dollar scam," Pennsylvania Attorney General Josh Shapiro said during a news conference announcing the settlement agreement. Navient, formerly known as Sally Mae, burdened struggling students with debt, the attorneys general said, by pushing them into subprime, private loans they knew most would be unable to repay. "So many people are trapped in unaffordable student loan debt, " Massachusetts Attorney General Maura Healey said. "These loans were doomed to fail from the start and Navient knew it." Navient also steered students into forbearances instead of counseling them about a more affordable repayment plan.