Verizon Fios Verizon is making is making unrequested changes to my account that I did not make. There is a new charge for a new feature that will reoccur every month and there is a fee for requesting a change. The only rebuttle is to wait on the phone, half hour to an hour to talk to someone who barely speaks english and is impossible to understand. This has happened to me over and over with Verizon. They are guilty of the same thing that Wells Fargo just go caught doing. They need to be regulated by an outside entity. How else can we stop them? Newport News Nationwide