"We're delighted that Freshdesk selected Natero as its Customer Success platform," said Craig Soules, CEO and Co-Founder of Natero. "It's impressive to see how Freshdesk uses our alerting, segmentation, and business intelligence capabilities to their full potential." Natero, which raised $3.3 million to date from Merus Capital, Salesforce Ventures, Y Combinator and Andreessen Horowitz Seed, is focused on improving Customer Success within SaaS organizations. Using Natero, SaaS vendors significantly increase customer retention and identify accounts that are ripe for expansion. Proactive customer retention can have a dramatic impact on a Software-as-a-Service (SaaS) vendor's bottom-line. By investing in Customer Success, Freshdesk is poised to make its customers successful by helping them achieve their business goals.