This change in customer management is considered a huge opportunity by the finance & accounting business process outsourcing service providers. Leading vendors such as Tech Mahindra, Wipro, Infosys Ltd, and TCS are increasingly incorporating AI and blockchain technologies to provide a differentiated offering to their clients. Favorable government initiatives are also paving the way for the growth of the overall outsourcing market in India. For instance, in May 2020, the Government of India under the Ministry of Electronics and Information Technology (MeitY) launched the MeitY Startup Hub (MSH) portal that aims to encourage technological innovation, startups, and the development of intellectual properties. Similarly, in the Philippines, lower labor costs, competitive IT infrastructure, a highly educated and skilled workforce, and favorable tax incentives are some of the factors driving the growth of the financial and accounting (F&A) business process outsourcing (BPO) industry.