With the widespread use of QR, wallets, and other forms of e-payments nowadays, he said that it was unacceptable for any bank's payment system to fail or experience any unannounced downtime. Wee was responding to social media posts on Friday evening. Maybank's online system had a glitch that resulted in chaos among users who could not make their payments at stores or get out of parking lots. Netizens then lambasted Maybank for the online payment glitch, while Shah Alam's iCity saw many patrons stranded. "Imagine the frustration, anger, and embarrassment when a bank customer is unable to make a payment to exit the parking lot or cannot pay for meals at a restaurant. Even bank employees and authorities who deal with e-payments would not wish such inconveniences on their own families," Wee added.