Smith, who first joined the insurer in 2003 as property claims adjuster in London, will also look after the development of Chubb's service proposition across the middle market and SME sectors. After holding a number of external roles in technical and claims management, he returned in 2013 as assistant property claims manager, Europe. "These appointments further demonstrate the fundamental importance of claims within our business and our commitment to continually improving customer service in a market where our reputation for claims excellence remains a powerful differentiator," said Parry. Related stories: Chubb announces massive profit leap Chubb launches multi-line industry practice in North America