Social Media Today Why You Shouldn't Engage with Customer Complaints on Twitter The Harvard Business Review examines Twitter's unique context when it comes to engaging unhappy customers, including an analysis comparing how those businesses that publicly engage with unhappy customers on Twitter differ from those who direct conversations to private communication. Harvard Business Review Twitter Rolls Out Larger Image Display in Timelines to All Users on Android and iOS Twitter has begun rolling out an update that does away with cropped images for its iOS and Android users, a move that will creating additional room for marketers to deliver visual messages, the firm recently announced. Social Media Today Clubhouse finally begins testing an Android version — but is it too late?