"ERC did not perform any motu propio investigation on its own except that it issued show cause order against Meralco after the fact -- when complaints had mounted in the media." The LKI president asserted it also came directly from ERC Chairperson Agnes T. Devanadera, when questioned by House Committee on Energy Chairman Lord Allan Velasco, that the regulatory body needed to "review its guidelines on the computation of estimated billing," as that was already decades-old edict and it warrants updating "because the pandemic situation is totally different." Dimagiba thus prodded the aggrieved customers who filed their complaints with the ERC to fight for their rightful claim on the penalty payments that shall be remitted by Meralco. "It is our civic and social justice and duty that the consumers who raised their complaints on the bill shocks be the beneficiaries of any fines by way of fair compensation and remedial redress for the anxiety, inconvenience, big trouble and harm suffered by them," he said.