Despite laying the blame firmly at the feet of users, the company is introducing two new measures to help increase security. In spite of the fact that users have been complaining for the best part of a month about account hijacking, TeamViewer has only just responded to the situation. In a statement, it says: "As you have probably heard, there have been unprecedented large scale data thefts on popular social media platforms and other web service providers. Unfortunately, credentials stolen in these external breaches have been used to access TeamViewer accounts, as well as other services. We are appalled by the behaviour of cyber criminals, and are disgusted by their actions towards TeamViewer users. They have taken advantage of common use of the same account information across multiple services to cause damage." The statement is very carefully worded so as to avoid accepting any responsibility for what has happened.