The Consumer Protection Act states that when marketing any goods or services, the supplier "must not…express or imply a false, misleading or deceptive representation concerning a material fact to a consumer, or fail to correct an apparent misapprehension…" That's just what many Multichoice subscribers have accused the pay TV company's appointed telesales agents of doing - misleading them. Multichoice is no longer producing or "supporting" the old SD PVR and DualView decoders, so if they break, they won't repair or replace them, meaning you're forced to buy the latest Explora decoder, which retails for around R2000. The company has appointed a third party, On Air to phone Multichoice customers who still have old decoders and offer them a package deal - a DStv Explora, DStv HD decoder and XtraView installation for R169 per month over 24 months.