Zendesk QA allows you to ensure quality service experiences, covering 100% of your service interactions. Liberty London, a British luxury retailer, currently uses Zendesk QA to streamline quality assurance processes to ensure a consistently excellent customer experience. Liberty uses Zendesk QA to pinpoint exact areas for customer service improvement across their channels, thereby elevating their customer experience to match their high standards of luxury. As a result, Liberty has a CSAT of 88% (a 2.3% increase) and has managed to decrease first reply time by 73%.