The Opus awards showcase excellence and achievement for real-world implementations of conversational user interfaces for customer engagement, digital commerce, self-service, employee assistance and intelligent devices. A team of five judges awarded Alight among over 20 submissions from multiple industries around the world on key criteria including business value, customer experience, innovation and productivity. A leader in technology-enabled health, wealth and human capital management solutions, Alight leverages Verint's IVA solution as the anchor technology for its new web self-service system. The IVA has a unique health, benefits and HR natural language model that understands the questions and needs of millions of different users, in their own words. During the 2017 open enrollment period between October and December, the busiest time of year for Alight and its clients, the new self-service system handled over 760,000 interactions.