The Answer Group operated the Shreveport center under the U.S. Support name before selling its operations to Teleperformance in late 2008. "Teleperformance is excited to announce that we are expanding our operations in Shreveport to include new customer service positions for one of the nation's largest wireless carriers and two of the nation's largest health insurance carriers," Coates said. "The continued top-tier performance by our team in Shreveport has enabled us to expand existing client relationships and will ensure that we can attract new clients and bring additional business, and jobs, to Shreveport." LED's Business Expansion and Retention Group, or BERG, began discussing expansion options with Teleperformance in August 2012. To secure the project, the State of Louisiana offered the company a custom incentives package that includes a $200,000 performance-based grant and the workforce solutions of LED FastStart ®, the nation's top-ranked state workforce program, at no cost.