The Office of Communications (Ofcom) has reported that British Telecommunications (BT) has completed all remedial actions required following a £2.8m penalty imposed just over a year ago for failing to provide contract documents to EE and Plusnet customers. As part of the enforcement action, BT has been directed to amend its non-compliant sales processes to ensure that new customers receive all required documents and to take reasonable steps to refund customers who had been charged early termination fees despite not receiving their contract documentation. In response, BT has successfully refunded or credited £18m to affected customer accounts. In instances where the company was unable to trace or refund affected customers, BT donated approximately £440,000 across 17 different charities. With the completion of these remedial actions, Ofcom has now concluded its investigation into BT's breaches regarding contract documentation.