Central to Infosys being selected to undertake IT services for Welsh Water was its AiKiDo next generation services framework. AiKiDo is designed to help clients address three key aspects of their business: a non-disruptive renewal and simplification of their existing IT landscapes; introduction of new IT offerings and business models in a dynamic business environment; and creating a culture of IT innovation in their organizations. All three aspects are key to Welsh Water's growth and transformation plans, that have seen it invest £1.5 billion in the last five years alone. Welsh Water also visited Infosys' utility customers and the heart of its operations so they could see first-hand how Design Thinking works, and to become more integrated with the company as a trusted partner.