"In 2017, the ROI of the SAP UEM application was proven in several successful customer migration projects, including one of the largest yet: a migration to SAP S/4HANA involving 300,000 SAP users," said Berns. SAP UEM by Knoa 7.2, which was launched at the SAPPHIRE NOW event in May 2017, enables organisations to measure how their employees engage with enterprise software, identifying process bottlenecks and inefficiencies that negatively impact productivity. SAP UEM, available on-premise or as a cloud-based subscription service, is designed to enable organisations to maximise their SAP investment by allowing them to benchmark the user experience and performance across the entire SAP software landscape, before and after a migration. It provides user experience metrics for all SAP business modules, including finance, HR, supply chain, sales and distribution, and customer relationship management.