"Given the serious impact of the service disruption, IDA has decided to impose a financial penalty of S$400,000 (US$313,063) on SingTel for its contravention of the Service Resiliency Code. IDA deemed SingTel Mobile's efforts to identify the fault and restore the affected services expeditiously were not satisfactory and that it could have potentially shortened the duration of the service disruption," the local regulator revealed.