The newly launched feature is a part of Airtel's Project Next - Airtel's digital innovation program and it is aimed at transforming customer experience across all of its services and touch points. "As part of our digital transformation journey, this is another yet innovation to empower our customers. With smartphones fast becoming the norm for every Indian, this will make digital self-care much more interactive and step up the customer experience," Sarang Kanade, Director, Customer Experience & Retail, Bharti Airtel said on the occasion.