"A key learning is the importance of keeping the same team in place as you move through different elements of the transformation. We deliberately worked with the same team from SapientRazorfish, across MyTelkomsel, the website, Langit Musik, T-Cash and the upcoming Video Market Place. Having consistency in UX design thinking across platforms has delivered multiple benefits. In addition to that, working in an agile environment across multiple stakeholders has helped us in streamlining the process of the digital transformation journey."