Spotify's latest layoffs in December, which affected 17% of its staff, attracted criticism — "Spotify is screwed," Wired proclaimed — but they made a large and immediate impact. In the second quarter, total operating expenses dropped 16.5% as every component had a double-digit decline (general and administrative expenses were down 23%, sales and marketing fell 16.3%, and research and development expenses dropped 16.5%). When Spotify announced the staff cuts, CEO Daniel Ek admitted the scope of the layoffs would feel "surprisingly large" but was steadfast in the need to become "relentlessly resourceful."