According to the State of the Network survey from VIAVI, NetOps and SecOps teams are managing the new work-from-anywhere paradigm, and supporting a surge in unified communications, all while reckoning with a skills gap. The ApexNow application enables technicians with varied levels of training to quickly isolate issues by network, server, application or client domain, or by physical location. The VIAVI EUE Score is underpinned by a machine learning process providing insight into the root cause of a degradation to allow for an automated remediation process to be executed using the power of the ServiceNow Platform.