ZK When Allianz comes into a country it focuses on basic insurance. In this way Allianz established distribution channels, and introduced corporate governance principals. We looked very seriously at our branch network, and the quality of our employees. Cost and human resources were the two main factors that made it work for us. The trick is to find the optimal model in which clients' needs are satisfied, while our shareholders remain confident that they made a good investment. At Allianz the operations in various countries are benchmarked so that the successful are contrasted with the less successful, thereby allowing us to identify good investments. So far, I believe we're meeting the expectations of our shareholders. We undertook a huge task in restructuring our entire business process, halting retail development as the demand for individual products waned.