Genpact excels in the quality of its services. It is one of the first organisations to deploy Lean and Six Sigma globally and adopt a scientific approach to business process management - Smart Enterprise Processes (SEP(SM)) - across the organisation. SEP is a proprietary business process management framework that measures the effectiveness of business processes based on Genpact's insights from approximately 200 million transactions spanning more than 4,500 global processes. "Genpact's ability to effectively manage business processes and drive operational excellence enables clients to achieve strategic objectives such as revenue growth, entry into new markets, profitability, and working capital improvement," stated Watson. "In line with the company's commitment to making customers' business processes best-in-class, Genpact's expert team of process engineers reconfigures and improves their customers' internal processes."