This along with already healthy balance sheets will in turn lend a positive bias to the credit profiles of IT service providers. A Crisil Ratings analysis of 18 firms which account for 70 per cent of the IT service sector's revenue indicates as much. Anuj Sethi, Senior Director at Crisil Ratings, said with customers focussing on optimising costs, outsourcing of IT services is seeing a steady rise globally. "The pandemic has opened up additional opportunities in digital services due to surge in remote working, e-commerce and automated services.