These and other ongoing efforts and investments were recently recognized by two customer surveys conducted by Professional Pilot and Aviation International News (AIN), whose readers voted Dassault Aviation the top service provider in the business jet sector for 2019. It is the first time Dassault has finished first in each of these leading surveys. Operators cited spares availability, cost of parts and speed of AOG service as the major motivating factors behind their decision. Dassault has also significantly reinforced and expanded the regional service network serving Russia and the CIS. Recent moves include setting up a new stock of spare parts at Vnukovo-3, near the Dassault Falcon Service satellite service center. The company's comprehensive suite of AOG services, FalconResponse, is proving an additional boon to customers in Russia.