It interfaces with ServiceNow TSM (Telecommunications Service Management) to process network-assigned tickets, which results in all subscribers' complaints prioritized according to tasks based on customer impact scores. "We are excited to be partnering with ServiceNow," said Benny Eppstein, Chief Executive Officer of RADCOM. "Our collaboration is a key milestone in our journey to expand our portfolio to support service management and customer care. We are steadfast in our commitment to offer advanced technologies that reduce costs and drive value to our customers, and this partnership exemplifies our resolve to further expand our AIOps offerings." "Partnerships succeed best when we lean into our unique skills and expertise and have a clear view into the problem we're trying to solve," said Erica Volini, Executive Vice President, Worldwide Industries, Partners, and Go-to-Market at ServiceNow.