Details have yet to be released about the number of emails that have been compromised in the attack or who was behind it. Travelodge was alerted to the issue via complaints from customers who had signed up to receive information. Travelodge insists that it is taking the matter seriously and said: "The safety and security of your personal information is of the upmost importance to us and as a result we are currently conducting a comprehensive investigation into this issue." The letter also gave an example of a phishing email that informed customers of an "exciting career opening" with Travelodge, along with the advice to delete it as spam if a similar email had been received.