Authorities routinely "failed to conduct proper oversight" allowing Uber and Lyft drivers to operate under "much looser standards" than state law mandates, an auditor's report found. The 39-page report by Auditor Suzanne Bump's office found that the Transportation Network Company Division of the Department of Public Utilities did not follow its own regulations in its oversight of Uber and Lyft over a two-year period. The report raises questions about checks and balances erected to ensure the health and safety of riders relying on the apps. "The division was created by the Legislature to regulate this emerging industry and was directed to create regulations and to hold the TNC's accountable for the safety of the public. Instead, even after it adopted its regulations, the division allowed the TNC's to operate under much looser standards for a significant period of time and failed to conduct proper oversight," Bump said. But Gov. Charlie Baker's administration shot back.