"There was no manual to navigate the challenges presented by the global pandemic and it resulted in fast-changing business requests and urgent demands that required responsiveness from day one," Andy Nason, head of Service and Infrastructure, Bord Gais Energy. "We required minimal disruption and reliable service levels, and the Kyndryl services team and Red Hat Ansible Automation Platform made it possible. The dynamic automated tooling and environment created by Kyndryl and Red Hat proactively resolved repetitive tasks and automated event incident response and resolution while consistently enabling operational improvements that ensured customer satisfaction."