A future update will define the schedule to deliver the firmware fix," an Intel spokeswoman said in an e-mail statement. The statement has also been posted on Intel's forums, where users were complaining about SSD 320 drives crashing due to power issues. Some users in the forum are relieved that Intel had isolated the problem, and one poster said he would wait to install the drive only after the firmware was issued. Intel said it will keep selling SSD 320 drives as only a small number of drives were affected, the company said. Intel recommended affected owners to contact customer service until the firmware was issued. An Intel customer service representative earlier this month said drives are being replaced for those who experience the error. Intel's customer support contacts are listed on its website, and also live chat support. Intel is also asking users to backup data regularly, follow standard shutdown procedures and to minimize the unplugging of SSDs on powered computers.