Centrical, an industry leader in workforce engagement management solutions, is pleased to announce that Ocado, the world's largest dedicated online supermarket, has entered a multi-year partnership with Centrical to enhance and maintain colleague engagement though its contact centre, while improving the employee experience for front-line, back-office and support staff through its contact centre. Based in the heart of Sunderland, UK, Ocado's customer hub is a successful combination of award-winning customer service and unrivalled customer data. The hub, recent winners of the UK National Contact Centre Awards Contact Centre of the Year, is well known for its effective colleague engagement programmes. Paul Greenwood, Director of Customer Hub said "Here at Ocado's Customer Hub, we're committed to delivering the absolute best experience for our customers, as well as our employees.