Genesys Cloud CX, a Leader in Gartner's Magic Quadrant for 2021 Contact Center as a Service, takes advantage of modern cloud strategies through its API-first approach, aligning with Nuance's unique set of open, modular cloud services spanning conversational AI, Agent AI and Security AI. Nuance provides an expanded, open, cloud-agnostic framework with Intelligent Engagement Services and back-end integrations. Nuance solutions also are engineered so that enterprises maintain the security and privacy of their highly proprietary customer data when building, refining and expanding contact center systems. Genesys is a long-standing member of Nuance's robust partner network that includes solution integrators and availability across several markets.