And then there are the shortcomings of electricity and gas suppliers which have prompted regulatory action. Regulator Ofgem said this week that it had found ScottishPower did not have in place appropriate management arrangements to adequately train and monitor doorstep and telesales agents, and this had resulted in misleading information being provided to customers during sales approaches.The regulator said ScottishPower would pay £7.5 million to benefit vulnerable customers and establish a £1m customer compensation fund.