• Consumers must be assured that service quality problems will be addressed. • Verizon should not be permitted to transfer its local operations until the proposal includes a detailed plan with a timetable, budget and sanctions for non-compliance to ensure that PUC-established service quality standards "are met or exceeded upon transfer and service quality is raised in those communities that are receiving sub-par service." • FairPoint should agree to financial consequences, including penalties and/or automatic customer credits, if PUC-established service quality benchmarks are not met. • FairPoint should make service quality information and reports available to the public and it should file service quality reports, on a monthly basis and in a Web-based format that can be made available directly to consumers on the PUC Web site. • FairPoint should commit to offering DSL Internet service at rates that are aligned closely with the incremental cost of adding DSL capability.