"To protect people and prevent congregation, PetSmart remained open for needs, but the adoption center was cleared and we typically house 10 cats there," Troxler said of the company's pandemic plan. "PetSmart didn't stop their support, but found new areas to support need via emergency grants during times of COVID-19 effects … due to early networking nationally with shelters and veterinary experts, as well as the national animal control association, our department grew to anticipate needs of our community and the effects on pets as collateral damage during this pandemic and started grant and donation seeking preimpact."