The relationship was further strained after the airline outsourced 1700 ground handling positions, a decision that was found to breach the Fair Work Act and prompted calls for Joyce's resignation. Qantas is appealing the verdict in the High Court. A Qantas spokesperson said the carrier was disappointed with the union, arguing that many of its complaints are "simply incorrect." Qantas said about 90 per cent of the employees affected by these changes work in corporate roles, such as marketing or finance, and aren't involved in day-to-day operations of the airline. It added that there would be no impact on the employees who remain in the enterprise agreement and denied the union's claim of airport chaos ensuing if the change is enacted. "In most businesses these roles would be management roles with more flexible working arrangements. Our proposed change means we would be better able to incentivise these employees in line with the market," a Qantas spokesman said.