Benny Einhorn, President, NICE EMEA "Our WFM offering continues to evolve to meet the needs of leading companies like Thomas Cook - providing them the necessary deployment flexibility to effectively meet customer demands across touch points. With this cloud deployment, the company has a clear, organization-wide view into the forecasting and scheduling of staff, while at the same time retail personnel have ownership over their schedules. We're proud of our partnership with Thomas Cook which provides an excellent example of how a company can deliver outstanding customer service through employee engagement." About Thomas Cook Thomas Cook Group plc is one of the world's leading leisure travel groups with sales of over £9 billion and more than 20 million customers in the year ended 30 September 2013. Thomas Cook is supported by c27,000 employees and operates from 17 countries; it is number one or two in all its core markets. Thomas Cook Group plc's shares are listed on the London Stock Exchange (TCG).