Rosanna Durruthy, Cigna's Chief Diversity Officer manages our diversity strategy which focuses on customer and client needs, partner relationships – including healthcare professionals, suppliers and brokers, and community. Diversity and inclusion are essential to talent engagement, business growth, customer satisfaction and cross-cultural competence for Cigna. "Healthcare is personal and cultural in its orientation and how we relate to creating health is often rooted in our cultural beliefs and learned practices," said Rosanna. "When we think about how we serve our customers and how we deliver value, we really think about our connection to the customer and how health and well-being is at the source of what matters most to the individual, the family, and the community. Our aim is to bring transparency and trust to the relationship, so our customers view Cigna as a valued partner."