With all the requested information residing in the TietoEnator Instalment Credit system, the relevant data can be accessed in a fraction of a second while the customer awaits his next telephone instruction. Hitachi Capital has already seen a number of benefits since introducing the IVR system, which has dealt with approximately 12,000 enquiries in its first month, thereby reducing the volume of calls handled by Contact Centre staff. As call volumes increase, Hitachi Capital will be able to accommodate them with little additional resource.