It's currently unclear if all customers are being treated to the price freeze, however, it seems Virgin Media is slowly confirming its decision with customers over email. So, if you are a TV or broadband customer, it might be worth checking your inbox right now to see what's happening to your contract. A Virgin Media spokesperson said: "Throughout the Covid crisis Virgin Media has been committed to helping its customers stay connected and entertained with limitless broadband, extra programming, mobile data boots and greater flexibility.