Prices are better than the big, standard PnP, and probably not too far from Shoprite prices. So my experience is better customer care at PnP, but lower standard prices at Checkers or Shoprite. Cleanliness, friendliness has directly to do with local store management. I happen, or better say I made it a point in getting to know managers of both stores, Solly and David, though I hardly interact with them. Prices are set at central management levels. So, when you feel it's worth it, and your local PnP has gone down in customer friendliness, or cleanliness, just have the courage, and take the effort and adress it with the local manager. Sean Summers will have his job cut out.