Councillor Andrew Johnson, Leader of Harlow Council, said: "I am sorry to residents for the current disruption being experienced with bin collections and we continue to make it clear to Veolia that the situation is not acceptable. As part of this, we met with the senior bosses of Veolia to express ours and residents grave concerns at the ongoing problems with the bin situation in Harlow. I am grateful that Veolia came to Harlow in person to discuss this with us, but I have made it clear that the current situation cannot continue. This council will not sit by whilst bins remain uncollected on the streets of Harlow. Today I have received an assurance from Veolia that the service will be restored to normal levels by the end of this week and we will continue to hold Veolia to account for their service delivery in the town."