The new virtual auditing service will be conducted via Microsoft Teams between Biffa and the business in question, allowing Biffa's teams to quickly assess sites and identify opportunities to improve efficiency and sustainability. Biffa will then instantly deliver recommendations for improving recycling levels and minimising costs. Northumbrian Water is the first of Biffa's customers who was delivered a full virtual audit, so that despite the COVID-19 crisis, together they can work to improve recycling levels and segregation of waste.