Surveys help customers by letting support agents know exactly what problems the customers are facing. Surveying your customers can help your agents build deeper customer relationships. Sending out a survey will help you with your: A. Strategy: Using a help desk survey feedback, for example, you can B. Goals: This results and analytics from the survey will then help the team realize Administering a helpdesk for a large organization is a huge task, but with the correct tools, the task can be made a lot easier. Zendesk helps build help desk, call center, and live chat software for better customer relationships. It allows multiple channels like email, social media, phone, and chat to be fused into a single platform from which users can manage all these components. Using the Zoho Survey and Zendesk Inc. integration, IT support teams can ask employees the right questions to get just the answers they are looking for.