"Avaya and Verint coming together in the cloud to provide a full range of consumption options without sacrificing capabilities or addressability is a headline moment for their joint customers and for future cloud contact centre projects," said Nancy Jamison, Principal Analyst Customer Contact, Frost & Sullivan. "This is a compelling cloud contact centre offer with strong WFO/WEM capabilities, and a significant leap forward to meet the needs of a growing market opportunity." Avaya IX Workforce Engagement delivers the full spectrum of WEM functionality including voice call and screen compliance recording with full encryption, quality monitoring, performance management, workforce management, speech analytics, customer feedback and desktop process analytics. It includes pause and resume controls to assist with adherence to information security compliance frameworks.