RBL Bank failed to ensure that the loan recovery agents it engaged during those periods did not resort to intimidation or harassment and that it did not ensure police verification of the agents before employing them, RBI said. However, the Mumbai-based lender has ensured that it has as a result, further strengthened its internal processes and procedures around the underlined aspects. "The Bank has always endeavoured to maintain the highest standards of Compliance and Culture within the organization and shall continue to do so," RBL Bank said in an exchange filing.