Victor A. Charles of Servicemaster in Memphis, Tenn. chairs the Diversity Committee whose stated goal is to develop tools and resources to help the industry navigate a continually changing environment as it works to attract, involve, and retain diverse talent pools. The committee applies the term diversity to encompass minorities, the disabled, women and multiple international voices. The U.S. – and by extension the pest management industry – becomes more and more diverse every day. Diversity is, after all one of the basic tenants our republic was built on, and as pest management navigates through the 21 st century, being cognizant of diversity and its benefits to the industry can only serve to strengthen an already mighty profession.