We are happy that British Airways have chosen SignLive to support their customers." Supporting customers with additional needs Aiming to become the airline of choice for customers with hidden and visible disabilities, British Airways has invested in several initiatives to ensure a seamless experience for customers requiring additional assistance. In 2018, British Airways launched its 'Beyond Accessibility' campaign, the airline's largest global accessibility training programme. This programme empowers customer-facing colleagues to improve support for customers requiring additional assistance. It includes a new library of digital learning providing information about hidden disabilities and practical advice on how to support customers at each stage of their journey*. In 2019, the airline created a dedicated team of accessibility experts to assist with customer enquiries, and as a result British Airways saw customer satisfaction levels more than double for travellers with accessibility needs **.