While each of the regulated major electric utilities in the state were allegedly found to be at fault, New York State Electric & Gas Corp. (NYSEG), Orange and Rockland Utilities, Inc. (O&R), and Consolidated Edison Company of New York, Inc. (Con Edison) were allegedly the poorest performers according to the DPS report. Among the issues identified were issues with operations, such as planning, internal staffing, as well as crew acquisition and crew management. DPS staff uncovered information that NYSEG and Con Edison have been steadily reducing the number of line workers, which has had a direct result in the utilities' poor initial responses and contributed overall to poor storm performance. Further, the investigation found that utility communications with customers and public officials were ineffective. In addition, slow road-clearing efforts was identified as impeding the delivery of the necessary resources and appropriate coordination with other partners, particularly municipal governments.