In addition, contract extensions with RSA,Capita, Direct Wines, Friends Provident and Thames Water contributed a further 100 million annualitems. Every year, TNT Post handles over 3.8 billion mail items. Last year, it increased its mailvolumes by 5% investing over £3 million in the latest sorting and processing machinery to ensurethe most efficient delivery service possible. TNT Post was also the first private postal operatorin the UK to launch an end-to-end service in April 2012 responding to customers' demands for adoor-to-door delivery solution. Nick Wells, TNT Post UK CEO, commented: "At TNT Post, we pride ourselves on delivering anexcellent service to all of our customers, and we are proud to have such a strong client rosterthat want to stay with TNT Post or switch to our service.