British Airways and Ryanair are being investigated over whether they broke competition laws by not offering refunds to customers facing cancelled flights due to the Covid-19 pandemic. The Competition and Markets Authority (CMA) has today opened enforcement cases into both firms and written to them detailing its concerns. The move comes after the CMA opened an investigation into the airlines sector in December 2020 following reports that consumers were being denied refunds for flights that they could not legally take. During periods of lockdown across the UK, British Airways and Ryanair refused to give refunds to people that were lawfully unable to fly, with British Airways offering vouchers or rebooking and Ryanair providing the option to rebook. Read More Related Articles Read More Related Articles The CMA is concerned that, by failing to offer people their money back, both firms may have breached consumer law and left people unfairly out of pocket.