This pause in complaint handling is because, the regulator said, it may take longer to confirm how firms would make redress payments or could just see firms allowed to start dealing with complaints again as usual. The UK motor finance market is used by over two million consumers a year, with major providers including Lloyds Banking Group PLC (LSE:LLOY), Close Brothers Group PLC (LSE:CBG) and Barclays PLC (LSE:BARC). Lloyds shares fell 2%, while Close and Barclays were down around 0.5%.