Ooma Meetings is available to Ooma Office Pro customers at no extra cost. Gartner Names CCaaS Leaders In this year's revamped CCaaS Magic Quadrant (MQ ), Gartner named three CCaaS providers as Leaders: Genesys for Genesys Cloud, Nice inContact for CXone, and Talkdesk for CX Cloud. Gartner defines Leaders as those contact center providers that have "strong support for the four pillars of great customer service, and an ability to serve multinational organizations with local sales as well as support organizations." They also have brand recognition, serve customers through channel partners, and support varying levels of deployment complexity, including integrations with partners through established marketplaces, Gartner added.