CHARLOTTE, N.C. — Charlotte's largest banking employer, Wells Fargo, is attempting to regain the trust of customers and federal regulators after a tumultuous year. There was major fallout from the bank's fake account scheme that led to layoffs and leadership changes. Wells Fargo started 2017 in recovery mode after being rocked by a $185 million fine in late 2016. The banking giant created millions of unauthorized customer accounts to reach sales goals. The Better Business Bureau revoked Wells Fargo's accreditation when the news broke. In January, new CEO Tim Sloan announced that Wells Fargo employees would no longer receive incentives and that and more than 400 branches nationwide would close by the end of 2018. In March, Wells Fargo agreed to another massive legal settlement, this time a class-action lawsuit in the amount of $110 million. PAST COVERAGE: BBB officials said the bank is working with customers to resolve issues big and small.