This latest partner accreditation and voice service integration reflect IPI's position at the very forefront of the UK contact centre industry and we are excited to see how this latest chapter in our relationship progresses." Dave Glasgow, Strategic Partnerships Director at IPI, commented on the value of the Avaya Experience Platform explaining, "The Avaya Experience Platform is an exciting option for organisations which want to drive new efficiencies while at the same time boost the experience of their customers and agents. Available as either a cloud-based or hybrid solution – and with an impressive range of automation and personalisation options – this flexible platform enables organisations to choose a solution that meets their requirements both now and in the future."