However, the British Gambling Commission did find out about that problem gambler, as well as other customers. One customer lost close to £100,000 ($121,000) and asked the company to stop sending him promotions. However, Ladbrokes continued to send them until the commission ordered the company to stop. The gambling commission also found Ladbrokes had not put in place safeguards to protect customers from theft or money laundering. Three years ago, the commission told Ladbrokes to beef up its consumer safeguards, but it has failed to do so. The money from the fine will go to victim compensation funds and gambling addiction treatment centers.