Particularly infuriating was the exchange I had with Telstra on FB, when they tried to sell me mobile broadband as a backup then a small business package, saying that there was no compensation for home outages, as they were just for "entertainment"!!!! Forget about the students, the people with disabilities, those of us who work from home or otherwise rely on internet because we are remote from family, friends and colleagues. Total lack of understanding or interest in us because we are in Alice Springs. Adele Howard Gibson