Business process outsourcing (BPO) has long since played a role in cutting costs for businesses. An 'on and off again' trend, BPO is now facing what industry specialists call a 'technology enabled transformation'. Cassie Lessing, MD of Strato IT Group, says that digitisation is a main driver for BPO's resurgence. "Increasing pressure to cut costs and reach a higher level of business productivity has motivated both clients and suppliers to review operational efficiency and look at ways to better use technology to affect business savings and improve overall performance. South Africa has already established itself as a global BPO service provider in the call centre and financial services sector. The weakening Rand also makes South Africa an attractive option for global BPO solutions," says Lessing. The growing increase in technologies such as digitisation and cloud has increased the overall role technology plays within BPO.