Dominic Dato, CEO of TeleperformanceUSAGroup commented, "Teleperformance has been, is, and will continue to be, committed to certification to the COPC-2000 CSP Standard because we are seeing significant, tangible benefits to our clients and our internal operations as a whole. From a client perspective, we have seen gains in productivity, cost efficiencies and strong customer satisfaction scores. Regarding our internal operations, the COPC-2000 CSP Standard is designed specifically for our industry and helps us drive superior results via a common management framework we can apply across multiple client operating models.