Appian and Pegasystems are leaders in the business process management (BPM) industry. 2 Both companies sell software platforms that enable businesses to generate programs and automate internal processes, such as fulfilling orders or opening new customer accounts. 3 Appian contended that Pegasystems hired a former Appian government contractor consultant in order to access and serve as a "spy" to Appian's software and, as a result, that Pegasystems copied Appian's more user-friendly software features and used them to improve its own products.