"If we just impose [penalties] on Manila Water, they can actually file an arbitration case and — I'm not sure if you've known — we have been losing our arbitration cases," he added, to which Ms. Poe responded: "Maybe you should get better lawyers." For his part, Manila Water President and Chief Executive Officer Ferdinand M. dela Cruz said the company will comply with penalties that MWSS will impose, provided these are in accordance with the concession agreement. "We will comply with the process and there's a process and whatever comes out of that performance review and the required penalties, if it is within the framework of the concession agreement process, Manila Water will comply," Mr. dela Cruz told the panel. Among others, the concession agreement requires provision of "uninterrupted 24-hour supply of water to all connected customers in the service area".