The crash of the Cellcom network earlier this month affected some 3.3 million cell phone users. Customers had difficulty sending and receiving calls. Texting was not affected by the malfunction, but because many customers turned to texting as an alternative to phone conversations, the system overloaded, frequently disrupting the messages. Israelis who had trouble going cold turkey on their cell phones flooded Cellcom call centers, which could not provide much information beyond the obvious. The company has announced it will refund customers one week's worth of calls and messages.