TSB was impressed during a visit to NCR's Services Operation Center in Belgrade, Serbia. Combined with NCR's services team in the UK, NCR convinced TSB Bank that NCR was the right partner to help them in their transformation process. "TSB's high-tech transformation is gathering pace. Our move to the new system will make us more responsive, agile and innovative, which will accelerate our mission to make banking better for all UK customers," said Mike Corran, TSB Procurement and Property Director. NCR is delivering services to financial, retail and hospitality customers. NCR has over 20,000 service professionals, including 13,000 Customer Engineers, with a presence in 180 countries. NCR resolves 3 million service requests remotely each year, avoiding the need for on-site service dispatch.