"Penrith City Council is a cloud-first organisation, making it essential that the contact centre and its underlying telephony reflect that. Transitioning from an on-premises contact centre solution to CXone was a critical step in Penrith City Council's digital transformation journey and one that affords the Council more agility than it previously had." NICE CXone technology allows Penrith City Council to focus its activities on the types of calls and interactions the contact centre receives.