The platform will also help improve the performance of internal systems including log-on times for customer care agents, speed of credit checks and ensuring mobile number porting performance is at optimal levels. "Splunk is helping us fine-tune our operations as we continue our focus on putting the customer at the heart of all we do," says Dan Lloyd, chief strategy officer and corporate affairs director, Vodafone Australia. "Splunk's diagnostics and analytics capabilities also help our internal teams uncover issues that may hinder performance or impact customers to maintain a level of performance we're proud of." Splunk's area vice president, ANZ, Simon Eid adds, "Leading C-suite executives, like those at Vodafone Australia, understand that machine data is a potential gold mine of information." "This helps companies to deliver better, more tailored services that make happier customers and ultimately drive stronger revenues.