TSB is giving 200,000 customers compensation payouts worth nearly £100million. The FCA has fined TSB Bank plc (TSB) £10,910,500 for failing to ensure customers who were in arrears were treated fairly, it has confirmed in an update. The FCA warned that TSB "didn't have the right systems to ensure fair treatment" for those who needed extra support paying off their mortgage, overdraft, credit card and loan debt. This subsequently left people struggling and facing unaffordable payment arrangements or inappropriate fees. The fine came after the FCA ordered an independent review into TSB's treatment of customers in July 2020. The FCA found that between June 2014 and March 2020, TSB's poor practices put thousands of these customers on repayment plans they couldn't afford.