Through a residency with Red Hat Open Innovation Labs and use of Red Hat Ansible Automation Platform, ANZ New Zealand reduced the time required for end-to-end DNS provisioning from six days to five minutes, a time savings of 99.4%. Faced with time-consuming routine and repeatable network operations tasks, ANZ New Zealand decided to transition to a cloud-first approach focused on automation and site reliability engineering. However, many of these IT business processes, including patching and provisioning servers, require a manual governance process around technical work. Automating these tasks can depend entirely on the adoption of new technology tools, IT processes and behavioral changes, which can be difficult to accomplish. Additionally, ANZ New Zealand sought to develop and establish a culture of new ways of collaborative working in order to support its commitment to talent acquisition and retention.