Drexler, who is 74, is known for his success at building brands like Ann Taylor and Gap Inc. in the 1990s. But over the last few years, he appears to have lost his magic touch. Drexler was instrumental in bringing on Jim Brett, who previously led West Elm and URBN, Inc., as the new CEO. Brett's turnaround plan was to make J.Crew more accessible, both in terms of price and distribution. He helped launched several inexpensive lines within the J.Crew collection and made some clothes available on Amazon. While the brand saw an increase in sales, some customers complained on social media that they did not like its new direction.