Mumbai, India-based Tata Communications has unveiled an AI-enabled customer experience solution called Kaleyra that it believes will "redefine customer interactions". The system initially offers three capabilities – GenAI Template Generator for WhatsApp, Conversational AI Data Reporting and Conversational AI No-Code Builder – that are designed to integrate with communication channels and live agent interfaces and leverage generative AI (GenAI) to "provide a competitive edge through streamlined, personalised and highly engaging customer interactions," the company announced in this press release. A beta release of Kaleyra will be offered to customers in early 2025 while a full commercial release will be made available on the Tata Communications AI Cloud during the first half of next year. – The staff, TelecomTV