Vonage, a global provider in cloud communications helping businesses accelerate their digital transformation, has announced the launch of new Visual Engagement, and AI and omni-channel features. As part of Vonage Contact Centre (VCC) solution, the new features will serve to enhance agent and customer service. With embedded video chat and screen sharing, virtual assistant, Webchat, real-time analytics and screen recording, these enhancements are creating seamless agent-customer interactions for Vonage customers. This will enable them to communicate visually, efficiently and effectively.