The research on nonprofits reflects the findings from two of Twilio's new and recently released reports. The first, State of Nonprofit Digital Engagement Report, surveyed 800 employees of nonprofit organizations and 1,500 nonprofit program participants in the UK and the US who accessed benefits or services from nonprofits. The second, State of Customer Engagement Report 2022, saw Twilio speak to more than 3,400 decision makers and 4,500 consumers to understand how the global digital landscape continues to expand. The reports also included aggregated, anonymized data from trillions of interactions on Twilio's own platform, revealing the way nonprofits and social impact organizations are using digital channels to connect with millions of people around the world.