ORMOND BEACH, Fla., Dec. 5, 2018 /PRNewswire/ -- OnSolve, a leading global provider of Software-as-a-Service (SaaS) based critical communication solutions for enterprise, SMB, and government customers, today announced integration with ServiceNow IT Service Management (ITSM). The ServiceNow connector application automates IT incident alerts and reporting - in turn enabling organizations to reduce response times to IT incidents. Organizations often spend more time organizing response teams and communicating about IT incidents rather than resolving them. With the ServiceNow integration, organizations can maintain open lines of communication before, during and after critical incidents by directly launching notifications to recipients from the ServiceNow ITSM platform with an OnSolve mass notification solution. ServiceNow ITSM is a single cloud platform allowing customers to consolidate fragmented tools and legacy systems while automating service management processes.