With this technology, we are looking forward to increasing the customer engagement rate, improving customer acquisition process and providing hyper personalized customer experience." Shri Kalyan Kumar, Executive Director, PNB said, "The Metaverse gives us a unique capability to bring to life an inanimate world –a world which we can experience, a world which we can interact with using our avatars and a world where we can create solutions for businesses and humanity." Shri Rajesh Mirjankar, MD &CEO, Kiya.ai said, "We are delighted to be part of Punjab National Bank's Metaverse journey of delivering superior banking solution and we have successfully developed an exclusive platform in the Metaverse to deliver an interactive, secure and immersive virtual experience for all banking services." He also added, "The Metaverse will help the Bank, its users and the entire banking & financial industry to shape the vision of fostering the digital economy."