"Medallia's long history as a leader in CX and the chance to join this leadership team at such a crucial time in the experience space made this an opportunity I couldn't pass up," said Fabrice Martin, Chief Product Officer at Medallia. "With Medallia's omnichannel signal capture, conversational intelligence, and new generative AI features, we are well positioned to accelerate the innovation and value we drive for our clients. I can't wait to get started and to share our roadmap for innovation at Experience '25 in a few short weeks." "I've known Fabrice for several years since his work at Clarabridge and have always been impressed with how he can bring a vision to life," said Lou Reinemann, Research Director, Worldwide Voice of the Customer for IDC. "He has a wonderful handle on customer experience and conversational intelligence. He is a great addition to the Medallia leadership team, and I can't wait to see what they bring forward to the industry."