Karen Smith said immediately following her son's death she posted about it on TripAdvisor. She says the review from four years ago was removed because it was "hearsay." Despite the recent media attention and criticism of reviews being taken down, TripAdvisor wants to clarify that their policy on serious incidents such as rape or sexual assault, was updated years ago. Smith thought her son's death now qualified as a public safety concern. On Sunday, she posted a review about the Grand Oasis Cancun.