She oversaw the sale of Suncorp Bank, including the return of capital to shareholders, while ensuring the company was well-positioned for the future. Having fulfilled these commitments, she has decided to retire from the Board. In a statement, Ms McLoughlin expressed her pride in the value delivered to shareholders amidst challenges such as the COVID-19 pandemic, supply chain disruptions, and unprecedented weather events. She also highlighted the complex process of selling Suncorp Bank and the focus on delivering meaningful outcomes for customers. She further added that during her tenure she prioritized ongoing renewal of the Board, with skills complementary to Suncorp's strategic direction. Mr. West has been a member of the Board for almost four years, serving as Chair of the Risk Committee and a member of the Audit Committee. He brings over 40 years of experience in the insurance and financial services sector to his new role.