"Throughout the pandemic, pharmacists and pharmacy technicians played a critical role in the nation's response by helping to ensure widespread access to testing and vaccination in local communities," said Prem Shah, executive vice president, CVS Health and president and chief pharmacy officer, CVS Pharmacy. "Consumers have become accustomed to receiving expanded care at their local pharmacies and it's imperative that lawmakers and regulators take action to ensure continued access to critical services." Consumer sentiment underscores a clear opportunity for the industry, with key findings showing that respondents: "To continue evolving the role of the pharmacist and the industry, we must first make retail pharmacy a better and preferred place to stay and grow a career. This will require innovative approaches that challenge long-standing ways of working and create important capacity for patient care and new pharmacist services," Shah said.