Red Hat cited those figures in its partner program announcement. Red Hat's expanded channel efforts include the partner program, a certified service provider offering, enhanced Red Hat partner portal and a Red Hat subscription center. A Triangle-based company, InCentric Solutions, is one of the first certified service provider members. One way Red Hat intends to help its partners is through subscription support, telling them when customers are due to renew Red Hat subscriptions. In an interview with Computer Reseller News, Enzweiler said partners could continue to book renewals or hand that over to Red Hat and receive a fee. "What we have been doing since last April in the U.S. is collecting end-user data from our distribution points and partners," Enzweiler told CRN. "Renewals are critical, and it' not something partners have the back office to do. They're eligible to do renewals, but the problem is a lot of them haven't kept track of what they sold.