Companies also benefit from Dimension Data's depth of industry expertise, with employees certified in an array of partner solutions, particularly Cisco's and Avaya's in the contact center space. This is backed by a keen understanding of what companies need to improve customer service. To stay abreast of industry trends and fine-tune its product strategy, Dimension Data has produced annual benchmarking surveys for customer contact since 1997. As a trusted advisor, Dimension Data offers clients robust service-level agreements (SLAs) that list specific goals such as reduced costs, smaller carbon footprint, and increased operational efficiency. Its fast response time to service calls and choice of deployment models further enhance customers' post-purchase experience. Additionally, its focus on quality in service delivery has prompted it to dedicate resources to specific accounts, driving greater customer satisfaction.