Customer satisfaction ratings, not commissions, determine the agents' bonus pay. Additionally, unlike traditional real estate agents, most Redfin agents get salaries, health care benefits, and opportunities for stock options. Tara Waggoner, who has worked in the real estate industry for more than 15 years, joins Redfin as the Houston area manager. "Redfin's focus on customer satisfaction, not just commissions, is what first drew me to the company," Waggoner said. "I am excited to utilize Redfin's technology to better educate my clients on the local market, helping homebuyers to find the right home for the best price and homeowners determine the best time and price to sell." Redfin refunds homebuyers up to half of the buyer's agent commission. To date, Redfin has refunded clients more than $100 million in commissions. For a $300,000 home, a Redfin client would save more than $2,000. For listing clients, Redfin charges 1.5 percent as opposed to the typical 3 percent of a traditional agent.