The Tesla Model S was a large car that symbolised Tesla's move into premium electric mobility, and it was in 2014 when Balan worked on it. Balan was an engineer whose initials were etched into the Model S battery pack, so she had earned her place as a critical team member. However, she commented, the floor mats in the vehicle were curling up underneath the pedals, and there was the potential of trapping the brake or accelerator. Once again, this mirrored the infamous Toyota recall that had rocked the auto industry just the same. Balan says customers had already voiced their complaints, and it was her duty to stand up.