The contract with Accenture is an important step in establishing Global Business Services, a major project under TNT's Outlook strategy. As guided during the company's Capital Markets Day on 18 February 2015, Global Business Services are expected to deliver annual cost savings of between €100 and €150 million from 2018, with the first savings in 2016. "Accenture's BPO services will allow TNT to focus on what we do best: delivering our customers' express parcels and pallets, while enhancing our cost-efficiency and flexibility," said Maarten de Vries, TNT's Chief Financial Officer. "This contract represents a new milestone for TNT and will help them achieve their leadership goals in the express parcel and freight industry," said Rob Knigge, managing director in Accenture's Freight and Logistics industry group. "Accenture will bring TNT cost savings and support greater agility in managing operations that will help meet their bottom-line business objectives."