As a courtesy, the home improvement store agreed to do that. And Giannotti received an email, stating in part: "I sincerely apologize for the stress we have added…I will be confirming…that the interest was changed to 0 percent for 24 months, and all interest charges on the account have been reversed." But Giannotti said the company never made good on that offer, so she made a "Call for Action." We asked Home Depot about Giannotti's account, and a few weeks later, the two sides reached a confidential settlement.