In comparison, the Centre for Effective Dispute Resolution (CEDR) - which operates the ADR scheme for Easyjet - was was able to resolve 74% of cases involving easyJet which received 3,747 complaints - the second highest number. In the nine-month period to 30 September, only 20% of cases involving Ryanair were resolved, with 68% of these people seeing their claim upheld, matching the average successful resolution rate for all airlines. In response to the findings, Ryanair said it was "committed to handling all valid EU261 claims within 10 working days". "The fact that a low percentage of passengers were awarded compensation at ADR level demonstrates that Ryanair's Customer Service team are correctly handling most claims. The spokesman added that the "vast majority of denied claims are due to extraordinary circumstances outside our control, such as weather."