Mumbai-based IT services, consulting and business solutions company, Tata Consultancy Services (TCS), has launched ignio for SAP ERP, an "intelligent virtual expert" to enable customers to run their SAP operations more simply and with reduced process errors. Ignio, a cognitive automation solution for enterprise IT, has now achieved certified integration with SAP ERP solutions. The solution evolves an understanding of how customers use SAP ERP in their business operations, resulting in increased value to customers over time. The solution reduces knowledge gaps across operational teams and technologies, resolves common errors affecting critical business processes and reduces the complexity associated with SAP Basis management. "We're seeing artificial intelligence manifest itself in new and interesting areas such as IT operations augmentation and optimisation," said Dave Schubmehl, research director for cognitive/AI systems, IDC.