According to Mr. Gori, a majority of Manulife's tech budget is allocated towards maintenance and is not being invested in new innovative technologies. Mr. Gori wants to steer Manulife in the direction of becoming a tech-driven company to cater to the needs of its customers. Going forward, it's expected that Manulife will spend a larger amount on tech with the hopes that such initiatives will help increase customer satisfaction. Bottom line A lot of investors have become impatient with Manulife of late, but I think now is probably one of the worst times to be throwing in the towel. Interest rates are moving up, consumer spending may increase if Trump's agenda ever gets implemented, and Manulife's Asian business is enjoying a tremendous amount of momentum, which I believe will continue to accelerate. Be patient with Manulife and collect the bountiful dividend while you wait for it to gradually climb out of the dark ages over the next decade. Stay smart.