Launched in 2015 to focus exclusively on safety monitoring through Blackline connected devices, the Blackline SOC is staffed by professionally-trained agents who are experienced in managing safety alerts – including skillfully handling gas and lone worker incidents – from receipt through to resolution by following each customer's unique emergency response protocol and involving local first responders as needed. Since then, the center has experienced steady growth, increasing from two agents to 20, which currently handle 800 to 1,000 alerts daily from more than 37,000 connected devices, including both wearable and fixed safety monitors. In 2021, after transitioning its dedicated command center to a remote workforce due to the COVID-19 pandemic, the Blackline SOC managed, handled, and responded to a record 250,000 alerts for the year, the majority of which were related to high gas levels or missed check-ins.