We are facing dialogue with them every day." KPN outsources test execution to India "because Satyam has acquired CMMi 5" so as "to improve it" and also "focus on risk management". Mahindra Satyam will play an even more important role in the future, as the company is already involved in the implementation of the all-IP architecture of KPN. "IT is supporting this strategy, says Benito Shukrula. Our outsourcer is not in the old legacy system but in the new architecture." In replacing copper, fiber needs tightly monitored business processes and the related technology. "The Telecommunication segment is an important element in Mahindra Satyam's European growth strategy", says Peter Heij. In the same way, the company is working on tightening partnerships with local contractors such as Ordina. A brighter future ahead…