BNS's conduct resulted in certain charges in this Order, including failing to preserve audio recordings and making false statements to Division staff. BNS also provided untimely, inaccurate, and incomplete responses to Division requests for documents and information, which required Division staff to expend resources to identify gaps 3 and errors and then pursue BNS to provide complete and accurate responses. Further, BNS has only recently begun to remediate certain of its non-compliant practices despite having been on notice of serious compliance failures and weaknesses and of the Division's investigation for some time. The order also says the bank acknowledges that there were sufficient grounds for the CFTC to take administrative actions against it and that the CFTC may reinstate the charges and proceed against Scotiabank if it fails to remedy its shortcomings.