Rogers CEO (Chief Executive Officer) Tony Staffieri apologized and took full responsibility for the outage which left millions of users stranded. "As CEO, I take full responsibility for ensuring we at Rogers earn back your full trust," Staffieri apologized. Staffieri said the company had experienced a system failure "following a maintenance update in our core network, which caused some of our routers to malfunction early Friday morning." The sources for this piece include an article in Reuters.