"We're sorry for the results it shared about you and that the fix we put in place didn't address the underlying problem," Kaplan continued. "I'm working now with our product team to understand how this happened and explore potential solutions." It's unusual for a C-suite corporate executive to apologize so publicly and so quickly to one individual, let alone someone who had just sued his company. Kaplan's apology came a few hours after Starbuck sued Meta, the owner of Instagram and Facebook, in state court in Delaware. In 2021, Adam Mosseri, the Meta executive in charge of Instagram, apologized for a software bug that had deleted posts by Indigenous activists, and last year he apologized for the company taking action against a transgender user. Lower-level staff also sometimes apologize for Meta errors, and last year Kaplan admitted two mistakes by the company without issuing an apology. Joel Kaplan, Meta's chief global affairs officer, at federal court in Washington on April 14.