Unisys also plans to provide walk-in kiosks to amplify the cost savings and operational efficiencies that its unified end-point management is designed to deliver. Based on a self-help approach, the kiosks are intended to enable Merck users to receive software help, swap hardware, request education and training, and test new devices without making an appointment. "With its strong knowledge of the pharmaceutical industry, its wealth of experience in delivering global transformation projects and its service delivery capabilities, Unisys is an obvious partner for us," said Dr. David Revish, Global Head of Vendor Management, End-User Services and Service Integration at Merck KGaA. "Unisys' approach will allow us to significantly reduce the number of service providers and gain a much better overview of our end-user IT infrastructure, services and performance.