In general, getting in touch with someone at Etsy to resolve problems or explain extenuating circumstances feels harder than ever. Cubacub's listings are sometimes flagged because their last name includes the word "Cuba"—despite the shop not being tied to Cuba, and even though sales of Cuban goods are allowed on the platform. When Etsy automatically removes listings, sellers are directed to FAQs and community forums instead of someone who can provide real, timely help. "I would love for Etsy to have any sort of support from real humans," Cubacub says. "If [the company] is making billions of dollars, I feel like it should be able to hire people who are answering actual questions."