4. UnitedHealthcare said Austin Regional Clinic's physicians have always had access to patient claims. "The reason ARC decided to leave UnitedHealthcare's network is not because they couldn't access patient claims," a UnitedHealthcare spokesperson told the Austin-American Statesman. "ARC has always had access to claims data for services that they render to their patients. ARC wanted to leverage a third-party organization's technology for processing patients' claims. UnitedHealthcare already has this capability locally in Austin, which UnitedHealthcare offered ARC."