By our reporter Kampala. Uber in Uganda has announced their latest safety and security improvement by introducing a feature; an Incident Response Team (IRT) call-back line. This updated support feature, will provide riders across the region with 24/7 access to discuss safety-related matters with Uber's Global Incident Response Team (IRT). A statement from the company says, "Uber is committed to the safety of both driver-partners and riders which is why Uber continuously invests in new ways to improve the app." The IRT call-back line feature on the app, enables riders to submit a ticket for a critical safety incident or accident through the app, including their contact number and short description of the event, the rider will then receive a call-back within a couple minutes from Uber's Global Incident Response Team.