In a statement issued to Reuters, D'Ambrosio said "2012 was a turnaround year for Sears Holdings. We were clear about areas that we would focus on and we delivered." While the former Avaya CEO was seen as having technology experience to help Sears' online business, his lack of retail experience raised questions about his ability to turn Sears around. "D'Ambrosio was good for online, but not the transformational CEO Sears needed," analyst Paul Swinand of Morningstar told Reuters.