What happens when your order is wrong? This is frustrating, especially when you have a customized order. Unfortunately, human error is part of life. And rush times can be difficult for your server, causing them to make mistakes. Panera has a great solution to ease the pain. If your order is wrong, ask for a complimentary treat. We recommend trying the most recently baked items. Some stores may not honor this request, but you can email customer service directly if you have any issues. Panera's online policy states the team wants to hear from customers who are dissatisfied with the service. Share your experience via the survey they send you, by emailing customer service, or by reaching out on social media. That said, go easy on your servers if they make a mistake. Complaints may hurt their performance reviews or put their job at risk.