Last week, the Associated Press reported on a 2017 Education Department review that alleged Navient Corporation, a major student loan servicer, neglected to inform some borrowers of all their options before moving their loans into forbearance. Senator Elizabeth Warren (D-MA), who provided the review documents to the press, accused the company of "cheating" and "sabotaging" student borrowers. Navient argues that in most of the specific cases flagged by the Department, its representatives followed the rules and arrived at the appropriate solution.