The company's CEO, who was brought on last summer, explained that the "thesis" that Avaya was working with when he joined was that it had one of the biggest – if not the biggest – install base of UC customers globally. How could the company take advantage of that gigantic customer base by helping these enterprises, government agencies, and SMBs, move to a customer experience platform? Enter the Avaya Experience Platform, a cloud-based Contact Center as a Service (CCaaS) and collaboration offering that allows customers and partners to add on new communication features as they go. And it's the platform that Avaya is using to reposition itself as a leader in the customer experience market. Avaya CEO Masarek sat down with CRN to talk business updates since the company has emerged from bankruptcy and what partners can expect on its transformation journey. Here's what Masarek had to say.