Now available to all users of the platform, IPI SIP Connect offers a versatile method for Avaya cloud users to extend and administrate their voice networks. This advancement increases efficiency by enabling the connection of customers and both remote and office-based agents to the platform, optimising the customer and employee experience. Designed to minimise downtime and prioritise the quality of voice communication, this robust service utilises a range of upstream carriers along with disaster recovery and network call control capabilities. Alison Hastings, Senior Director and Channel Leader for Avaya UK and Ireland, commented on IPI's latest achievement by saying, "IPI has deep experience of Avaya contact centre environments together with a tremendous track record of steering companies through complex digital transformation programmes.