However, it appears that not all the rental companies got the memo; soon customers were complaining on social media that they were being faced with huge bills for car rental - in one case for more than R30 000. Free State resident Themba Dladla - whose Kuga caught fire after it had been inspected and he'd been assured it was safe - told the Sunday Times he was contacted in January by Europcar, which had been instructed by Ford to provide him with a courtesy car at Ford's expense - and now he's been hit with a bill from Europcar for R30 862.10. "Where do I suddenly find R30 000?" he asked.