*Subject to availability. **The claim is applicable for guests who received a delay notification from AirAsia within 24 hours before their scheduled time of departure as stated in their itinerary or any new departure time. BigPay users will receive their claims in their BigPay account within three (3) working days based on their mobile phone number. Non-BigPay users will need to submit their claims to Tune Protect accordingly by clicking this link. For the full T&Cs please refer here. *T&Cs apply.