"By banning the notorious student loan giant from federal student loan servicing and ensuring the winddown of these operations, the CFPB will finally put an end to the years of abuse." In a press release, Navient said it does not agree with the allegations, but the agreement "puts these decade-old issues behind us." Navient has also faced other legal and enforcement actions. In 2022, the company agreed to pay a $1.85 billion settlement over claims the company engaged in unfair practices.