Sloan said he believes the bank was making strides in restoring its reputation and promised more changes are on the way. Heitkamp said whether or not Sloan should be fired is up to Wells Fargo, but said she was "absolutely not" satisfied with what she heard at Tuesday's hearing. For one, Sloan said Wells Fargo wouldn't force arbitration on people who had false accounts set up, and then when questioned about a forced arbitration case in Utah, said he didn't know about it, she said. "There's one of two things.