Not only is Teladoc adding new members at a rapid rate, but its existing members are also using the services more all the time. In the first nine months of 2019, the utilization rate was 9.27%, up from 8.86% in the same period in 2018. Teladoc gets help driving usage from its employer clients, who promote the service to their employees in order to control healthcare costs, but the growing utilization rate also indicates that patients are satisfied with the approach.