"I spoke to PayPal call center staff that all gave me the same answer – that someone is looking at the case. I then tried contacting PayPal employees directly on LinkedIn, hoping to get hold of a decision maker. They responded saying that they will get someone to email me. Someone emailed saying they are looking at the case and the next email I received after that was the one stating that the money is now reserved. I then contacted the Australian Financial Ombudsman as recommended by PayPal's terms and conditions and any contact I had with any PayPal staff after that ended in them saying that they couldn't talk to me any further about it as it is now a legal matter," du Toit told me via email.