In a statement from the company, Uber contested any unfairness in their deactivation process. "Uber takes a zero tolerance approach to any concerns of racism, sexism, homophobia, or any other type of discrimination from either drivers or riders," an Uber spokesperson said. "Whilst we can't share details on individual cases, any decision to permanently remove a driver from the Uber platform due to customer complaints or a serious incident is only taken after the issue has been investigated and discussed with the driver in question. No driver has ever been removed from the Uber platform without a just cause. After all, our partner-drivers are the most important part of our business."