"Back when we opened, errors were made. We have since fine-tuned our procedures and retrained our employees," said Jill Alexander, senior director of corporate communications for Isle of Capri Casinos Inc. A statement of facts included with the commission's disciplinary action said the Missouri State Highway Patrol's Gaming Division investigated on Nov. 26, shortly after the casino opened. The highway patrol cited a failure of casino security officers to collect IDs in exchange for badges, not keeping track of badges for visitors and vendors, and incomplete or unorganized paperwork. Gaming commission general counsel Ed Grewach said a visitor to the casino is someone visiting the establishment who is not there to gamble and is not a casino employee. Examples of a casino visitor include a person representing a government entity, a city official wanting to tour the facility, or a casino corporate employee who does not work at the location.