Agreement with ServiceNow ( NOW ) estimated to boost workflow efficiencies, deliver significant cost savings to the federal government, and streamline agentic transformation through a simplified licensing model. WASHINGTON --(BUSINESS WIRE)-- Today, the U.S. General Services Administration (GSA) announced a OneGov agreement with ServiceNow to power AI-first modernization for a new era of government. The ServiceNow AI Platform could boost workflow efficiencies by up to 30% based on projections—using AI to streamline a wide range of business processes. The agreement will streamline agentic transformation through a simplified licensing model for eligible federal customers, including discounts of up to 70% off the list price on upgrades to a new Information Technology Service Management (ITSM) Pro and ITSM Pro Plus bundle.