As part of their ongoing CX transformation, they identified the need to improve their employees' ability to up-sell and cross-sell more effectively. They chose Genesys to help them find new ways to uncover skill gaps and speed-up knowledge transfer. Through the integration of Genesys Employee Engagement applications, the company was able to significantly improve employee performance and satisfaction while also increasing their sales and Net Promoter Score. Read more about Telenor's success story. For more information, check out our ebook: How An Omnichannel Agent Desktop Helps Your Employees Personalize Customer Service. Genesys can help get your employees engaged, satisfied and achieving new heights of success.