This recognition follows a successful year in 2024, as NiSource and its operating companies exceeded its customer satisfaction survey goal, which measures our customers' satisfaction of interactions with us in a variety of ways. NiSource is always working to enhance the overall customer experience through digital channels like our top-ranked websites and our mobile apps, along with connecting customers with customer care agents via live or automated chat, the continuation of energy-efficiency programs, bill payment options and assistance programs and more.