It's better to pleasantly surprise your customer than to fall short of your promises. Freight management is another area to keep an eye on as freight charges add up quickly. Many retailers can find economies of scale by pooling their freight needs with other businesses using a 3PL service, like Speed Commerce. Michael Plichta, Sales Manager at Speed Commerce, shared, "We work with ecommerce brands and take over their distribution and call center functions, freeing them from operational headaches so they can focus on what matters most to grow their brand." At Speed Commerce, they work with ecommerce brands and help build their business. They receive, inventory, and warehouse their clients' products in their distribution center, pick-pack-ship customers' orders, and process returns. They run a call center where they handle customer service via phone, e-mail, live chat, and social media platforms on behalf of ecommerce brands.