ServiceNow continues to create great employee experiences by helping employees find answers to questions and fulfilling employee requests across the enterprise – from HR and IT to legal and facilities. In addition to providing consumer-grade search experiences with AI search, ServiceNow announced new innovations to help organisations boost employee engagement across the enterprise, including Universal Request. Universal Request enables agents to collaborate and transfer tickets across departments while keeping employees informed of the status of their ticket so that employees can stay focused on their work without being concerned where the request is supposed to go.