Royal Mail requested a Mail Collect form – to allow a named individual to collect special delivery items – in 2005, a year after she picked up the £55,000 payment from the post office. In its correspondence with the couple, Royal Mail admitted it had not retained the Mail Collect records from 2005, which would have authorised her to take their mail. Instead of compensation, Royal Mail sent the couple £55.50 after it lost a letter during the complaint process. Mr Bridges said: "It's offensive to be given £55, when they handed her £55,000.