"... All of this is news to me." Some parties in the PNMR-Avangrid merger case have cited low customer satisfaction ratings for one Avangrid electric subsidiary, Central Maine Power Co. But there's been no mention of "enforcement actions" against Avangrid utilities in written filings by parties in the PRC hearings, Schannauer said. The poor ratings come from national market research firm J.D. Power, which has published an annual study for more than two decades on business customer satisfaction for nearly 90 utilities across the U.S. CMP has received the lowest ranking in the survey for three years in a row, achieving a score of 692 on the study's 1,000-point scale in the last survey published, in November. A Journal search of online news reports confirmed two other large fines against three Avangrid utilities in Maine and New York since 2019.