<U>No, I said that I needed 2 additional tickets, plus my ticket which should be a total of 3 tickets tickets.<C><U>Hello<A>Hello, How may I assist you today?<U>Hi, I would like to purchase a ticket for Birds of Prey, 3D screening type.<A>ok, great, I can assist you with that. May I start by asking who I'm speaking with?<U>Yes, my name is Jane Smith<A>Ok, is it ok if I call you Ms. Smith<U>Yes, that is ok<PN>find_showtimes<PAN>name.movie<PAV>Birds of Prey<PAN>date.showing<PAV>today<PAN>type.screening<PAV>3D<PAN>time.preference<PAV>any<PR>find_showtimes<PRAN>time.showing<PRAV>6:30 PM<PRAV>8 PM<A>We have to showtimes for the remainder of today. Would you prefer the 6:30 PM or the 8 PM showtime?<U>I would prefer the 6:30 Pm showtime please<A>Ok, how many tickets would you like?<U>How much are the tickets?<A>The tickets are $15 per person<U>Ok, I will need 2 additional tickets<A>Ok, then that would be $30 total for the tickets.<U>I thought you said the tickets were $15 per person?<A>Yes I did ma'am.<U>But then how come the 3 tickets are only $30, I thought the total should be $45.<A>My apologies for misunderstanding you Ms Smith, the phone was going in and out and I didn't quite understand you. I thought you said that you needed 2 tickets.
I'm so sorry Ma'am, I didn't hear the word additional. you are correct, the total will be $45 and I have updated your total accordingly.
I'm so sorry Ma'am, I didn't hear the word additional. you are correct, the total will be $45 and I have updated your total accordingly.